VICTOR KIOKO
Warsaw
Summary
I have experience in analyzing market trends and consumer behaviors to customize services that align with customer needs. My responsibilities included providing customer service for clients using mobile banking applications, ensuring smooth and efficient transactions for services like loans and credit card management. Notably, I developed and optimized processes for customer deposit transactions, which led to an increase in customer satisfaction scores. Additionally, I enhanced the functionality of the mobile application by incorporating user feedback, resulting in a 15% boost in customer retention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operation Assistant
S K FEDEX
03.2024 - 11.2024
- Analyzed data using statistical tools including SPSS, ensuring compliance and risk mitigation across all financial services offered.
Financial Analyst
Elementary Computer Training Centre
09.2021 - 06.2022
- Key Responsibilities: Conducted research and analysis on financial products and investment opportunities to support decision-making in the banking sector. Utilized advanced financial modeling techniques in Excel and Tableau to provide insights on profitability and risk management. Key Achievements: Developed the financial forecasting model that improved the accuracy of budget estimations by 25%. Analyzed data using statistical tools including SPSS, ensuring compliance and risk mitigation across all financial services offered.
Safaricom limited
01.2020 - 01.2021
- Customer Service for clients utilizing mobile banking applications, ensuring efficient transactions for services such as loans and credit card management. Key Achievements: Developed and optimized processes for customer deposit transactions, contributing to improved customer satisfaction scores. Enhanced the mobile application functionality by integrating user feedback, resulting in a 15% increase in customer retention.
Education
Bachelor of Business Administration -
University of Euroregion
01.2025
Skills
- Financial Analysis: Excel & Financial Reporting with QuickBooks
- Forecasting & Predictive Analytics: Power BI
- Financial Modeling: Excel Dashboard & Tableau
- Bloomberg Terminal
- Financial Valuation: DCF
- Statistical Analysis: SPSS
- Risk Analysis & Management
- Financial Planning & Analysis
- Programming: MySQL
- Team Collaboration & Multitasking
- Time Management & Organization
- Creativity & Innovation
- Communication Skills
- Conscientiousness
Certification
- Computer packaging & graphics Design
- Microsoft Excel & Power BI
LANGUAGE
English C2
Polish b2
References
Artur, Banaszak, artur.banaszak@wsge.edu.pl, +487602708
Timeline
Operation Assistant
S K FEDEX
03.2024 - 11.2024
Financial Analyst
Elementary Computer Training Centre
09.2021 - 06.2022
Safaricom limited
01.2020 - 01.2021
Bachelor of Business Administration -
University of Euroregion
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