Victor Kivunangoma
Wroclaw
Summary
Dedicated IT support specialist with a proven track record in delivering exceptional technical assistance and problem resolution. Experienced in providing end-user support, troubleshooting hardware and software issues, and maintaining network infrastructure. Adept at prioritizing and managing tasks in fast-paced environments, with a strong commitment to delivering timely and efficient solutions. Excellent communication and interpersonal skills, ensuring effective collaboration with cross-functional teams. Continuously stay abreast of technological advancements to provide proactive and innovative IT support.
Overview
2
2
years of professional experience
Work History
IT Services Support Specialist
Capgemini
10.2021 - 02.2023
As an employee in an IT company, I am dedicated to delivering high-quality work that exceeds expectations and
contributes to the overall success of the company. I am a collaborative team player who is committed to ongoing
professional development and staying up-to-date with the latest technologies and industry trends. I take pride in
my work and am always looking for ways to improve and innovate.
Role & Responsibilities
I played a crucial role in managing Azure backup and recovery solutions. This involved configuring backup policies, ensuring data integrity, and orchestrating recovery procedures. I implemented robust backup strategies for various Azure services, such as VMs and databases, ensuring minimal downtime and data loss. Additionally, I actively monitored backup jobs, optimized storage utilization, and conducted periodic recovery drills to validate the effectiveness of our contingency plans.
IT Support Specialist
F-Secure
06.2021 - 09.2021
I played a crucial role in managing Azure backup and recovery solutions. This involved configuring backup policies, ensuring data integrity, and orchestrating recovery procedures. I implemented robust backup strategies for various Azure services, such as VMs and databases, ensuring minimal downtime and data loss. Additionally, I actively monitored backup jobs, optimized storage utilization, and conducted periodic recovery drills to validate the effectiveness of our contingency plans.
Education
Bachelor of Science - Computer Science
WSB University POZNAN
Poznan, Poland07.2024
Skills
- Videoconferencing
- Performance Testing
- Data Recovery
- Service Support
- Communication skills
- Team working skills
- stress handling skills
- Quick learner
Timeline
IT Services Support Specialist
Capgemini
10.2021 - 02.2023
IT Support Specialist
F-Secure
06.2021 - 09.2021
Bachelor of Science - Computer Science
WSB University POZNAN
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