Victor Oloyede
Support Specialist/Complaints Specialist
Opole,Opole
Summary
Skilled sanctions specialist with more than 2 years of experience in sanctions compliance and risk management within the financial services sector. Expert in assessing sanctions screening alerts, analyzing payment escalations, and ensuring adherence to OFSI, EU, and OFAC regulations. Proficient in utilizing SWIFT and Fedwire standards to monitor and mitigate potential sanctions violations. Demonstrates a strong understanding of regulatory requirements, coupled with the ability to interpret and implement sanctions policies effectively.
Overview
5
5
years of professional experience
Work History
Complaints Specialist
Revolut Ltd
05.2022 - 06.2024
- Conducted thorough investigations to identify the root cause of each complaint and provide effective resolutions.
- Specializes in resolving complaints related to financial crime, including fraud and suspicious transactions.
- Collaborated with the Financial Crime and Compliance teams to investigate and address issues promptly and accurately.
- Managed escalations to the Financial Ombudsman Service, preparing detailed case files and responses.
- Represented Revolut in Ombudsman reviews, ensuring fair outcomes for customers and compliance with regulatory standards.
- Ensured all complaint handling procedures were compliant with Revolut’s policies, industry regulations, and legal requirements.
- Efficiently managed multiple escalations to the Ombudsman, achieving favorable outcomes in over 90% of cases.
Compliance/Sanction Specialist
Cadbury Nigeria
02.2019 - 08.2020
- Conducted sanctions compliance checks, ensuring adherence to regulations.
- Provided training and guidance to staff on compliance policies and procedures.
- Assisted in the development and implementation of compliance programs and policies.
- Maintained up-to-date knowledge of regulatory changes and updated compliance protocols accordingly.
- Identified and proposed actions for blocking/freezing and rejecting in-process transactions, providing accurate interpretations of policy-related matters.
- Performed deep dive analysis via the Sanctions Risk Event (SRE) Process to investigate and resolve compliance issues.
Education
Bachelor of Arts - English in Public Communication
University of Opole
Opole, Poland07.2024
Ordinary National Diploma - Computer Science
Kwara State Polytechnic
Illorin, Nigeria07.2011
Skills
- Company Policy Knowledge
- Complaint Analysis
- Microsoft Office
- Complaint Handling
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical abilities
- Proficient in CRM software and complaint management systems
- In-depth knowledge of industry regulations and compliance requirements
- Ability to handle difficult situations with patience and professionalism
- Team Collaboration
- Interpersonal Skills
- Analytical Thinking
Sports, Travelling
I am football lover and passionate with active sporting activities.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Complaints Specialist
Revolut Ltd
05.2022 - 06.2024
Compliance/Sanction Specialist
Cadbury Nigeria
02.2019 - 08.2020
Bachelor of Arts - English in Public Communication
University of Opole
Ordinary National Diploma - Computer Science
Kwara State Polytechnic
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