Victoria Ferreira
Pilchowice
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Junior SAP Consultant (SuccessFactors)
Thyssenkrupp Group Services Gdańsk Sp. Z O.O.
08.2024 - Current
- Solved functional and technical obstacles within Employee Central, Learning Management System (LMS) and Performance & Goals modules.
- Developed client-specific documentation, enabling efficient use of SAP SuccessFactors platform functionalities.
- Configured and customized SAP SuccessFactors modules to align with client business processes and needs.
- Enhanced system performance with regular system monitoring, troubleshooting, and optimization tasks.
- Ensured data accuracy and integrity by creating comprehensive data validation procedures and protocols.
- Troubleshot incidents reported by end-users (ServiceNow knowledge) to schedule system changes and identify permanent solutions.
Global HRIS Professional
CEVA Logistics
04.2022 - 08.2024
- Design and implementation of SAP SuccessFactors platform solutions in the areas of Employee Central, Compensation, Recruiting, Onboarding, Learning Management, Performance & Goals, Succession & Development.
- Processed tickets and requests to solve existing issues (OTRS and Zendesk knowledge).
- Discovered and resolved complex employee issues that affected management and business decisions.
- Provided weekly trainings for new office administrators.
Restaurant Manager
"ARKADIA" Sp. z o.o.
03.2018 - 02.2019
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Small Business Owner
Very Important Pet V.I.P.
06.2016 - 11.2017
- Promoted business via social media to generate leads and maximize brand identity.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Outlined finances, goals and daily operations of company in detailed business plans.
HR Generalist
HR Solutions Offshore Ltd.
04.2014 - 02.2016
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
HR Assistant
HR Solutions Offshore Ltd.
05.2013 - 04.2014
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail, and processed invoices for payment.
Real Estate Agent
Metro Cuadrado
02.2012 - 04.2013
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
Bartender
Tramps
10.2010 - 02.2012
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Education
Bachelor's - Business Economy And Finance
Uniwersytet Ekonomiczny
10.2022
Beautician -
TEB Edukacja
06.2019
High School Diploma -
II Liceum Ogólnokształcące Im. C.K. Norwida
06.2010
Skills
- Strong relationship-building abilities
- Effective problem resolution
- Detail-oriented approach
- Proficient in managing multiple tasks
- Analytical reasoning
- Experienced with MS Office applications
Accomplishments
- Published research paper - "NEET na współczesnym rynku pracy w Polsce/ NEET in modern labor market in Poland" in Debiuty Studenckie 2021 "Problemy ekonomiczne współczesnego świata".
Certification
- SFX Accreditation for SAP SuccessFactors Platform Administration
- SFX Accreditation for SAP SuccessFactors Performance Management Administration
- SFX Accreditation for SAP SuccessFactors Compensation Administration
- SFX Accreditation for SAP SuccessFactors Employee Central Core Administration
- SFX Accreditation for SAP SuccessFactors Employee Central Payroll Administration
- SFX Accreditation for SAP SuccessFactors Calibration Administration
- SFX Accreditation for SAP SuccessFactors Onboarding Administration
- SFX Accreditation for SAP SuccessFactors Goal Management Administration
- SFX Accreditation for SAP SuccessFactors 360 Reviews Administration
- SFX Accreditation for SAP SuccessFactors Workforce Analytics
- SFX Accreditation for SAP Jam Collaboration Administration
- English C2 Certificate
Languages
Polish
Native language
English
Proficient
C2
Spanish
Intermediate
B1
German
Elementary
A2
Timeline
Junior SAP Consultant (SuccessFactors)
Thyssenkrupp Group Services Gdańsk Sp. Z O.O.
08.2024 - Current
Global HRIS Professional
CEVA Logistics
04.2022 - 08.2024
Restaurant Manager
"ARKADIA" Sp. z o.o.
03.2018 - 02.2019
Small Business Owner
Very Important Pet V.I.P.
06.2016 - 11.2017
HR Generalist
HR Solutions Offshore Ltd.
04.2014 - 02.2016
HR Assistant
HR Solutions Offshore Ltd.
05.2013 - 04.2014
Real Estate Agent
Metro Cuadrado
02.2012 - 04.2013
Bartender
Tramps
10.2010 - 02.2012
Beautician -
TEB Edukacja
High School Diploma -
II Liceum Ogólnokształcące Im. C.K. Norwida
Bachelor's - Business Economy And Finance
Uniwersytet Ekonomiczny
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