Victoria Padurya

• Developed and implemented content strategies to enhance user engagement across multiple platforms.
• Managed editorial calendar, ensuring timely publication of high-quality content aligned with brand voice.
• Collaborated with cross-functional teams to refine content development processes and improve workflow efficiency.
• Analyzed website traffic and user behavior to inform content optimization and increase audience reach.

• A Sales Manager in the tourism sector, especially for a destination like Fuerteventura, has a dynamic and multifaceted role. Here are some key responsibilities: Responsibilities: Excursions and Tours Management: Organize and manage various excursions such as fast boat taxis to Lobos, catamaran excursions, and other island tours. Develop and maintain relationships with local tour operators and service providers to ensure high-quality experiences. Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Offer detailed information about different types of tours and excursions available on the island. Sales and Marketing: Develop and implement sales strategies to promote various tour packages and excursions. Use marketing techniques to attract and retain customers, including social media campaigns, email marketing, and partnerships with travel agencies. Product Knowledge: Stay updated with the latest information about tour destinations in Fuerteventura. Provide personalized recommendations based on customer preferences and interests. Sales Strategies: Utilize effective sales techniques to encourage customers to purchase itineraries, such as offering special deals, creating appealing packages, and highlighting unique selling points. Track sales performance and adjust strategies as needed to meet sales targets. Engagement: Maintain regular communication with customers before, during, and after their trips to build strong relationships. Innovation: Continuously seek new and innovative ways to market and sell tours and excursions. Training: Trained Erasmus students on customer service skills and product knowledge to ensure students had developed basic skills in tourism area. By focusing on these responsibilities and best practices, a Sales Manager can effectively promote and sell tourism experiences in Fuerteventura, ensuring customers have memorable and enjoyable trips.

• Setting sales goals and developing sales strategies. Researching prospects and generating leads. Contacting potential and existing customers on the phone, by email, and in person. Handling customer questions, inquiries, and complaints. Preparing and sending quotes and proposals. Managing the sales process through specific software programs. Building and maintaining a CRM database. Meeting daily, weekly, and monthly sales targets. Participating in sales team meetings.

• Liaising with central reservations to communicate new rate plans and promotions Liaising with travel agents, the revenue manager and the rooms division manager Assisting the sales team in setting their rates Maintaining the in-house reservations systems Forecasting revenue streams In smaller hotels you may be directly involved with room sales Managing your team effectively

• Managing Reservations: Oversee and manage all reservations, including booking, modifying, and canceling reservations for individual guests, groups, and tour operators

• Assist in developing and managing short term tactical and strategic support initiatives to meet the operational and continuity needs of Visa and our customers. Measure the overall support effectiveness and quality of work through metrics in order to maintain the standard of the Visa brand.

• Anticipate guest needs, respond promptly and acknowledge all guests. Answer room service phone calls and take orders. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Make suggestions on tours, travel routes, accommodation and local attractions. Provide literature and information on local, interstate and international tours and places of interest. Discuss transport, accommodation and tour availability and cost. Assist travel agents and tour operators in preparing itineraries for tourists

• Deliver excellent customer service, at all times, ensuring guests' comfort and safety. Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail. Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy. Deal with customer complaints in a professional manner. Room-service delivery

The Diploma of Hotel Management is a practical, career-focused course that prepares students for supervisory and management roles in the hospitality industry. It covers hotel operations, customer service, food and beverage management, and leadership skills. Graduates are equipped to work in hotels, resorts, restaurants, and event venues, with pathways to roles like front office manager, restaurant supervisor, or hotel operations coordinator.