Vidler Kuda Masaka
Sales Development Representative
Lublin ,06
Summary
Experienced sales professional with a solid foundation in data analysis, showcasing exceptional problem- solving skills and superior communication abilities. Skilled in identifying opportunities, engaging clients proficiently, and excelling in multicultural settings. Proficient in leveraging data insights to drive strategy decision-making and optimize sales strategies. Thrives independently and collaboratively, consistently delivering value and exceeding client expectations. Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Administrative assistant/ Apprentice
Alphacore Consultancy Company
01.2025 - Current
- City: Lublin | Country
- Schedule management, organize meetings, appointments, and calendars
- Document handling, prepare, edit, and manage correspondence and reports
- Communication support answers calls, emails, and direct inquiries appropriately
- Record-keeping, maintaining accurate and organized files and databases
- Data analysis assists in building charts and dashboards to present insights
- Event planning assists in organizing meetings, conferences, and team events
- Support management and provide administrative support to executives and team members
- Inventory management: monitor and restock supplies to maintain smooth operations.
Sales Development Representative
Vonage
03.2024 - 12.2024
- Exceeded meeting setting, outbound prospecting, conversion, quota, and activity metrics
- Skillfully addressed objections with value-driven messaging and showcased expertise in crafting compelling emails and conducting video prospecting
- Worked closely with Sales and Success Account Teams to cultivate and sustain pipeline
- Leveraged sales force, Gong, and Outreach for daily tasks and reporting duties
- Addressed inquiries, resolved issues, and provided service information
- Proactively contacted customers to ensure satisfaction and identify additional sales opportunities
- Foster trust and loyalty by delivering excellent customer experiences.
- Crafted persuasive sales pitches to communicate value of company products and services.
Customer service representative
Edgars
12.2021 - 08.2022
- Assist customers by answering inquiries and providing product/service information
- Handle complaints and resolve issues to ensure customer satisfaction
- Process orders, returns, and exchanges efficiently
- Maintain accurate customer records and update databases.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer service representative
NetOne Zimbabwe
01.2021 - 10.2021
- City: Harare | Country: Zimbabwe
- Addressed and resolved customer complaints in a timely and professional manner, resulting in a high level of customer satisfaction
- Investigated complaints thoroughly to identify root causes and implemented effective solutions to prevent future issues
- Communicated with customers through various channels, including phone, email, and in-person meetings, to ensure their concerns were heard and addressed
- Collaborated with cross-functional teams to develop and implement new processes and procedures that improved overall customer experience and reduced complaints
- Offered detailed information about products and services
- Worked with other departments to resolve complex issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Cross-trained and provided backup support for organizational leadership.
Education
Bachelor - Nursing
Lubelska Akademia WSEI
Lublin Poland 09.2022 - Current
Skills
Data entry
Office administration
Microsoft Word
Time management
Microsoft Excel
Cold calling
Goal-oriented mindset
Lead qualification
Objection handling
CRM management
Email outreach
Active listening
Problem resolution
Relationship building
Call center experience
Complaint handling
Conflict resolution
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceLanguages
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Polish
Beginner (A1)
Certification
Bookkeeping, Udemy
IBM Excel for Data Analysis,
Coursera
Data Analytics, Coursera
Data Visualization and
Dashboards with Excel and
Cognos, Coursera
Python for Data Science, AI &
Development, IBM
Timeline
Administrative assistant/ Apprentice
Alphacore Consultancy Company
01.2025 - Current
Sales Development Representative
Vonage
03.2024 - 12.2024
Bachelor - Nursing
Lubelska Akademia WSEI
09.2022 - Current
Customer service representative
Edgars
12.2021 - 08.2022
Customer service representative
NetOne Zimbabwe
01.2021 - 10.2021
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