VIDYUT SAHA
WARSAW
Summary
Around 12 years of experience in multi-platform processing environments such as Windows, Mainframe, AIX & Linux. Key expertise on Mainframe Batch Scheduling, Mainframe Operations, Batch Recovery, Batch Monitoring, Production Control, Report Management tools, UNIX /Linux Environment & Incident Management. Talented IT Management Professional Experience with Data Center/Command Center & Mainframe Administration. Thorough Professional with solid knowledge of ITIL best practices and methodologies. Others Expertise: Problem escalation to Technical Team. Reporting the daily system performance to the Management Authorities. Conducting discussion sessions & Team meeting to make processes streamlined. Expert in handling Client facing responsibilities and project Transition Activities. Imparting Training & Induction on system related activities to Juniors/New Members. Conducted Knowledge Transfer sessions for HP-EDS offshore team during the transition of project in Wipro Technology. Also involved into Multiple Transition Process across the different organization for different regions. Very good Interpersonal Communication and Leadership Skills. Articulate communicator, blending technical expertise with interpersonal skills while interacting with the cross-functional teams, project managers and steering committees; adept in handling large scale delivery assignments for various platform technologies and providing domain support for managing operations round the clock. Proven abilities in planning / implementing and executing support functions using IT as business tool; disaster recovery planning and implementation for large enterprise infrastructure in a global environment.
Overview
13
13
years of professional experience
Work History
Designation Senior Application Consultant
CITIBANK
- Project –Clients: Working for, SG INTERNATIONAL DATACENTER covering ASIA, EMEA, North America and Latin America Countries.
- Responsibilities.
- Error handling in Tivoli Work Scheduler (TWS-OPC).
- Working as a Global Batch Recovery Officer for Citi group.
- Managing/Handling all regions for Citi (North America, ASPAC & EMEA).
- Delivering services as per quality process and as per SLA norms defined in project.
- Production Control, Error handling, Batch management.
- Managing callouts and other technical problems with different team.
- Incident Management for Production, Pre-Production and UAT environments.
- Monitoring the jobs on Production system.
- Responsible for bringing down and back up the CICS system.
- Scheduling the jobs and proper monitoring of their completion.
- Responsible in developing the daily, monthly, yearly schedules.
- Responsible for adding new jobs and preparing the permanent schedules.
- Know the status queues within the scheduler.
- Responsible for preparing the Daily Reports and sending to the client.
- Make sure that all production jobs are completed as per SLA.
- Creating the Calendars and scheduling the batch stream as per client requirement.
- Running week end dumps for Production System.
- Escalating the job abends based on the severity of jobs.
- Involved in the Disaster Recovery Tests, IPL’s.
Designation Engineer – Technology Analyst
Computer Science Corporation India Ltd
- Project –Clients Diligenta, Universal Music Group, Standard Register Corporation, Michigan Millers Mutual Insurance, Jacksonville, Estee Lauder Corporation, Royal Mail Group Responsibilities.
- Delivering services as per quality process and as per SLA norms defined in project.
- Working as a Single Point of Contact For some accounts.
- Incident Management for Production, Pre-Production and UAT environments.
- Production Control, Error handling, Batch management.
- Managing callouts and other technical problems with different team.
- Error handling in OPC and Job-Trac.
- Monitoring the jobs on Production system.
- Responsible for bringing down and back up the CICS system.
- Scheduling the jobs and proper monitoring of their completion.
- Responsible in developing the daily, monthly, yearly schedules.
- Responsible for adding new jobs and preparing the permanent schedules.
- Know the status queues within the scheduler.
- Responsible for preparing the Daily Reports and sending to the client.
- Make sure that all production jobs are completed as per SLA.
- Creating the Calendars and scheduling the batch stream as per client requirement.
- Running week end dumps for Production System.
- Escalating the job abends based on the severity of jobs.
- Involved in the Disaster Recovery Tests, IPL’s.
Designation Shift Lead
Wipro Technologies
- Project –Client: AVIVA UK (NUAC) Responsibilities.
- Delivering services as per quality process and as per SLA/OLA norms defined in project.
- 6 Mainframes (29 LPARs providing 21809 MIPS).
- Adhoc job scheduling in OPC and Control-M.
- Sending & Managing reports to client via Control-D.
- Error handling in OPC and Control-M.
- (More than 85,000 jobs running per day).
- Managing weekly IPL’s of Production/Test system from offshore.
- Monitoring Assyst (Ticketing Tool) and assigning work to team members accordingly.
- Managing around 300 tickets per day.
- 300 plus CICS regions.
- Monitoring and resolving long running transactions in CICS regions.
- Bouncing CICS regions and other started task via Netview.
- Monitoring and resolving DB2 related alerts like Active logs full, In doubt, lock DB2 threads, DB2 resource related problems.
- Managing callouts and other technical problems with onshore team.
- Imparting training to rookies.
Designation Assistance Vice President (Infrastructure Sr Tech Analyst)
Period, Citi Service Center
07.2015 - Current
- Project –Clients: Working for Report Management Services & Global Batch Management Services Responsibilities.
- Working in a multi-platform processing environment i.e.
- AIX, Linux, Windows and Mainframe.
- Delivering L2/L3 level of support to different report management tools such as: 1.
- IBM Content Manager OnDemand 2.
- Report OnDemand 3.
- Tivoli Storage Manager (TSM) 4.
- CA-View 5.
- CA-Deliver.
Period
CITIBANK N.A, SINGAPORE
03.2012 - 03.2015
Period
02.2010 - 03.2012
Period
Hyderabad, India
12.2007 - 01.2010
Education
Monitoring IMS batch and bouncing IMS tasks. Incident Management for Production, Pre-Production and UAT environments. Production Control, Error handling, Batch management & Console Monitoring. -
Bachelor of Engineering - Computer Science and Engineering
IBM Z/OS Training and Certification from - undefined
Certified on ITIL V3 FOUNDATION - undefined
Timeline
Designation Assistance Vice President (Infrastructure Sr Tech Analyst) - Period, Citi Service Center
07.2015 - Current
Period - CITIBANK N.A, SINGAPORE
03.2012 - 03.2015
Period -
02.2010 - 03.2012
Period -
12.2007 - 01.2010
- Certified on ITIL V3 FOUNDATION,
Wipro Technology - IBM Z/OS Training and Certification from,
Rajiv Gandhi Proudyogiki Vishwavidyalaya - Bachelor of Engineering, Computer Science and Engineering
Location Bangalore - Monitoring IMS batch and bouncing IMS tasks.
Incident Management for Production, Pre-Production and UAT environments.
Production Control, Error handling, Batch management & Console Monitoring.,
Designation Shift Lead - Wipro Technologies
Designation Engineer – Technology Analyst - Computer Science Corporation India Ltd
Designation Senior Application Consultant - CITIBANK
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