Vikshaye Soobhug

• Patch management in a cloud environment.
• Responsible for the planning of patching assets in test and production environments while ensuring quality.
• Negotiate patching slots, plan and manage patch activities with businesses spread geographically globally.
• Utilize tools like LSUS to auto-patch assets and planning of manual patching with technical team.
• Actively participates in project activities, strategic and tactical Patch and Configuration Management model development, and improvement of procedures and standards.
• Point of contact between clients and technical team.
• Managing technical team.

Please note that ACCENTURE bought LINKBYNET on September 2022

• Patch management in a cloud environment.
• Responsible for the planning of patching assets in test and production environments while ensuring quality.
• Negotiate patching slots, plan and manage patch activities with businesses spread geographically globally.
• Utilize tools like LSUS to auto-patch assets and planning of manual patching with technical team.
• Actively participates in project activities, strategic and tactical Patch and Configuration Management model development, and improvement of procedures and standards.
• Point of contact between clients and technical team.
• Managing technical team.

• Install, configure, and maintain Windows server operating systems, as well as desktop operating systems such as Windows 10, ensuring that they are properly configured to meet organizational requirements.
• Manage user accounts, groups, permissions, and access rights within the Windows Active Directory environment.
• Monitor system performance, troubleshoot hardware and software issues, and resolve technical problems related to Windows servers and workstations.
• Documentation of system configurations, procedures, and troubleshooting steps, as well as generate reports on system performance, security vulnerabilities, and compliance with organizational policies and standards.

• Performing End of Day, End of cycle and End of month procedures on Cards, ATM and POS systems for local and international banks.
  Working with PowerCard card payment solution.
  Batch Processing and Monitoring 24/7 Shift System for 25 Banks.
  Parameterization of Visa Edit Package and Mastercard Clearing Optimiser.
  Automating several tasks using scripting.
  Working in coordination with international financial services corporations, namely AMEX/ UnionPayInternational / Diners / MasterCard / VISA to ensure an uninterrupted service to customers.

• Advise managementwith the goal of making the appropriate IT decisions and choices.
  Design procedures for the use of IT resources.
  Provide advice on the mostsuitable IT choices (hardware and software).
  Provide level one technical support or training for Windows systems and networks.
  Act as link between endusers and higherlevel support (for e.g between clients and system administrators or network administrators).
  Install and configure software and hardware(printers, network cards etc.)
  Monitor Windows system and network performance.
  Perform troubleshooting, repairs and data restoration.
  Performance maintenance activities (e.g.Backups).

• Configurations on Switches and Routers.(cisco, juniper, Alcatel etc..)
  Routing on Customer edge end provider edge.( Static and Dynamic)
  Troubleshooting WAN Technologies (Ex: metro ethernet, Ppoe L2tp etc.)
  Troubleshooting LAN Technologies(Ex: vrrp/hsrp, Dhcp).
  Dealing with Customers before deployment.
  Installation of several types of technologies for example adsl, sdsl, fibre optics, wireless
  etc.
  Migrations from other providers to Orange or discontinuation if from Orange to other
  providers.

• Updating new software on POS for SBM and CIM Finance Banks.
  Giving technical Support for POS/ATM terminals for SBM and CIM Finance Banks.