Hi, I’m
Viktoriia Lutsko
Lodz
Summary
Constantly developing new skills and abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
years of professional experience
Work History
Wipro's IT Services
Administrator
08.2022 - Current
Job overview
- Support of Citi Bank project app
- Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe etc)
- Troubleshooting experience using remote control tools
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Coordinated with human resources department to handle payroll and personnel databases.
Fujitsu GDC Łódź
Service Process Controller
03.2022 - 07.2022
Job overview
- Described engineering-related information in terms that could be easily understood by non-technical personnel.
- Trained and mentored newly hired employees, offering assistance and insight to equip each for job roles.
- Handled troubleshooting of operational issues, ceasing operations whenever conditions were hazardous.
- Wrote all documentation in regards to process procedures and made updates whenever changes were implemented for overall improvement.
Fujitsu GDC
Customer Service, Servise Desk Agent
09.2020 - 03.2022
Job overview
- Acted as point of escalation in dispute or uncertainty over appropriate resolver group for an incident
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized various software applications to process customer orders.
- Monitored and reported on the effectiveness of the Incident /
- Change / Problem / Knowledge Management procedures
Green Cotton Group Lviv, COMPETENCES
Translator (trainee)
01.2019 - 03.2019
Job overview
- Experience in conducting and supporting organizational business issues between countries: Denmark, Turkey, Ukraine, Innovation and creativity in advertising campaigns
- Provided verbal summaries of non-English documents to diverse audiences.
- Creative writing.
- Translated documents for research departments, supporting data collection and reporting.
- Repeated and restructured complex translations to optimize understanding.
Education
University of Lodz
MA from Tourism and recreation
2023
University of LodzInstitute of English Studies UŁ
BA from English Studies
09.2021
Skills
- Literacy of language and writing;
- Possession of etiquette of business
- Experience of effective teamwork;
- Strategic Planning
- Office Management
- Mail Handling
- Installation and Repair
- Deadline Adherence
- Work Planning and Prioritization
- MS Office
Certification
- Memsource translation memory 2020
- German language 2020
- Social Media marketing 2023
- Basics of digital marketing- Google 2023
- Targeted Ads Specialist 2023
Languages
Ukrainian
Native language
English
Advanced
C1
Polish
Advanced
C1
Russian
Advanced
C1
German
Intermediate
B1
Timeline
Administrator
Wipro's IT Services
08.2022 - Current
Service Process Controller
Fujitsu GDC Łódź
03.2022 - 07.2022
Customer Service, Servise Desk Agent
Fujitsu GDC
09.2020 - 03.2022
Translator (trainee)
Green Cotton Group Lviv, COMPETENCES
01.2019 - 03.2019
University of Lodz
MA from Tourism and recreation
University of LodzInstitute of English Studies UŁ
BA from English Studies
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