Summary
Overview
Work History
Education
Skills
Timeline
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VIMBAINASHE GANGATA

VIMBAINASHE GANGATA

Warsaw

Summary

I offer a unique blend set of skills and qualities, with a background of nursing, sales and Education. I bring empathy, excellent communication, and problem solving abilities to to the role. I enjoy working in a diverse environment,I am able to work as part of a team as well as autonomously to a high level of accuracy. Good planning and organizational skills combined with first class written communication skills. Ability to work on own initiative. I have proven ability to maintain excellent communication and relationships with co-workers

Overview

8
8
years of professional experience

Work History

Travel Advisor

Concentrix
03.2025 - Current
  • Delivered exceptional customer service by promptly addressing inquiries via phone.
  • Researched fare options to best meet client expectations.
  • Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
  • Established fruitful partnerships with airlines, hotels, tour operators which resulted in better offers for our customers.
  • Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
  • Educated clients on necessary travel documents, insurance options, and safety precautions for each destination.
  • Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
  • Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.
  • Uphold strict confidentiality standards, ensuring all client data, travel plans, and personal preferences are handled with discretion and care.
  • Resolved customer complaints promptly and professionally, resulting in improved customer satisfaction ratings.

Customer Sales Representative

Econet-Zimbabwe
01.2018 - 01.2019
  • Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives.
  • Dealt with confidential information
  • Availed application forms to customers, informed them of the requirements and checks that all the requirements are provided by the applicant and paying attention to detail
  • Sell the full range of available Econet and group company products and services
  • Identify customer needs make appropriate adjustments and recommendations and sales
  • Providing input into the sales tactical plans and models to the Territory Lead and evaluating that suits the target market of the area and assess their effectiveness based on insights gathered from both online and walk in customers.
  • Increased customer engagement by implementing personalized follow-up strategies.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

Bachelor of Science - Nursing

WSEI University
Warsaw, Poland
03-2027

Skills

  • Efficient with HR software – PSE, Salesforce and Outlook
  • Completed ICDL modules
  • CRM software
  • Resilience
  • Time management
  • Microsoft Office tools including excel
  • Team player attitude
  • Language skills
  • Service Skills
  • Data entry
  • Active listening
  • Reservations booking
  • Interpersonal skills
  • Travel industry experience
  • Time Management
  • Effective Communication
  • Excellent written and verbal communication skills
  • Customer relations

Timeline

Travel Advisor

Concentrix
03.2025 - Current

Customer Sales Representative

Econet-Zimbabwe
01.2018 - 01.2019

Bachelor of Science - Nursing

WSEI University

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VIMBAINASHE GANGATA