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Vincent Ekekwe
Aspiring Cybersecurity Analyst | IT Support & Data Specialist
Warszawa,Poland
Summary
As a Computer Engineering student majoring in Cybersecurity, I bring a unique blend of technical expertise and practical experience. With years of experience in customer technical support and data processing, I’ve utilized tools such as SQL, Excel, Postman, Splunk, JIRA, and Salesforce to analyze data, troubleshoot issues, and ensure smooth operations. Holding a Salesforce Certification and a Risk Management Certification, I am passionate about securing systems and ensuring data integrity. I’m eager to apply my skills and knowledge to a cybersecurity role where I can contribute to protecting digital environments and mitigating risks.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Onboarding IT Support Specialist
Planet Company
07.2023 - Current
- Tested and troubleshot Planet products and solutions remotely, ensuring proper functionality. Related to identifying and resolving system misconfigurations or potential gaps in defenses.
- Fully enabled and configured Planet products and solutions, ensuring adherence to standards. Comparable to configuring systems to maintain operational consistency and minimize risks.
- Provided internal and external technical advice about Planet solutions to address user needs offering guidance on secure system usage and best practices for safe operations.
- Followed up on installed solutions, analyzed outcomes, and generated status reports which aligned with monitoring systems for irregularities and documenting findings for future audits.
- Liaised with other departments to ensure solutions were correctly configured and aligned with organizational needs by working with cross-functional teams to design and implement secure workflows.
DATA PROCESSING SPECIALIST
NielsenIQ Company
10.2022 - 05.2023
- Gathering and merging data from various sources, monitoring system vulnerabilities, ensuring data is securely and properly combined across environments, and keeping up-to-date documentation of the process and KPIs.
- Ensuring data accuracy, removing discrepancies, maintaining error-free systems, safeguarding sensitive data from unauthorized access, and adhering to internal SLAs for high-quality data delivery.
- Analyzing trends, generating actionable insights, and reviewing system logs to identify potential threats or data anomalies, while maintaining efficient and optimized databases.
- Safeguarding sensitive data from unauthorized access, preventing breaches, protecting information, and ensuring secure processing of data throughout the system.
- Working with other teams and departments to enhance data processing quality, executing tasks on time, and ensuring clear communication with client services and operations teams for report design and process documentation.
Technical Customer Support Specialist
Foundever Outsourcing Company
10.2022 - 04.2023
- Perform basic network diagnostics to troubleshoot connectivity issues, such as Bluetooth pairing failures or Wi-Fi disruptions.
- Identify and document software bugs for escalation to the development team, ensuring clear replication steps are provided.
- Use diagnostic tools to verify device functionality and log detailed technical reports for further analysis.
- Ensure compliance with data privacy and security policies when handling customer information using frameworks like GDPR, HIPAA or ISO 27001.
- Work with APIs and system logs to analyze and resolve data synchronization issues between the Oura Ring and external health platforms (e.g., Apple Health, Google fit).
- Troubleshoot and resolve technical issues related to Oura Ring devices, mobile applications, and Bluetooth connectivity.
- Analyze and resolve app-related bugs, crashes, and syncing errors across iOS and Android platforms.
CUSTOMER SERVICE REPRESENTATIVE
Ryanair Airline and Aviation Company
04.2021 - 10.2022
- Help Customer with self-service or assist check in procedures
- Dealing with passengers flight queries
- Assist in verifying travel documents and providing boarding passes
- Always Informing the passengers about luggage restrictions
- Taking care of children travelling alone, VIPs and people who need special assistance
- Always update computerised records
- Resolve issues/queries by interacting and communicating with other colleagues/ departments
Education
Bachelor of Science - Computer Engineering
Vistula University
Warsaw, Poland 05.2021 - Current
Skills
Energetic
undefinedSoftware
CSS
JavaScript
Jira
Confluence
MySQL
Salesforce
Visual Studio Code
Power BI
Slack
Splunk
LogRhythm
Grafana
Wireshark
Microsoft Office Suite (word, Excel, PowerPoint, Outlook)
Certification
CompTIA Security+ Certification
Accomplishments
- Conducted root cause analyses for recurring IT issues, reducing downtime by 20% through proactive measures.
- Collaborated with the Salesforce team to design automated validation rules, reducing data errors by 25%.
- Developed a systematic review process for retailer data, leading to a 30% reduction in discrepancies..
- Designed and implemented a new customer support workflow, reducing ticket resolution times by 20%.
- Trained team members on the framework, enhancing overall support efficiency and customer satisfaction.
Timeline
CompTIA Security+ Certification
01-2025
CompTIA CySA+ Certification
12-2024
Salesforce Associate Certification
12-2024
Onboarding IT Support Specialist
Planet Company
07.2023 - Current
DATA PROCESSING SPECIALIST
NielsenIQ Company
10.2022 - 05.2023
Technical Customer Support Specialist
Foundever Outsourcing Company
10.2022 - 04.2023
Project Management
06-2022
Risk Management
05-2022
Bachelor of Science - Computer Engineering
Vistula University
05.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
Ryanair Airline and Aviation Company
04.2021 - 10.2022
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