Vincent Ogollah
Gliwice
Summary
I am a results-driven IT professional with a strong background in providing technical support and network administration. I am proficient in troubleshooting hardware and software issues, managing user accounts, and optimizing network performance. I am skilled in collaborating with cross-functional teams to identify technology needs and implement effective solutions. I have excellent communication skills and am committed to delivering exceptional service and enhancing end-user experiences. I am eager to leverage my technical expertise and problem-solving abilities to contribute to organizational success and support ongoing IT initiatives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ICT NETWORK ADMINISTRATOR
KENYA REVENUE AUTHORITY (KRA)
02.2021 - 03.2022
- Enhanced overall network efficiency by implementing system upgrades, optimizing server configurations, and proactively troubleshooting technical issues to ensure smooth operations.
- Managed and maintained the operations of reliable, secure, and efficient data communication systems, including LAN, WAN, intranet, and internet networks, ensuring seamless connectivity and optimal performance
- Collaborated with cross-functional teams to assess technology needs and implemented tailored solutions that enhanced workflow efficiency and optimized operational processes
- Assisted with conducting regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Identified root causes of technical errors and implemented prompt, effective solutions to minimize downtime and maintain system reliability
- Managed and administered servers (file servers, intrusion detection systems), printers, routers, desktop computers, as well as implemented security updates and patches to ensure system integrity and functionality
IT Help Desk Agent
Safaricom
04.2020 - 11.2020
- Provided first-level support to users by responding to technical issues related to computers, software, and peripherals, ensuring quick problem resolution.
- Documented and tracked user-reported issues in a help desk ticketing system, ensuring timely follow-up and resolution.
- Provided remote assistance to users through phone or software tools to diagnose and fix basic technical issues.
- Helped perform routine maintenance tasks such as updating software, running virus scans, and applying system patches.
- Escalated complex problems to senior IT staff or specialists when necessary, ensuring proper and timely resolution.
Education
Masters of Science in Informatics - Information and Communication Technologies
Silesian University of Technology
09.2024
Bachelor of Science in Information Technology - Information and Communication Technologies
Murang'a University of Technology
11.2022
Skills
- System Security
- Effective communication
- Penetration testing
- Microsoft Excel
- Documentation & Reporting
- Incidence Response
- Hardware troubleshooting
- Incident Management
- Team Collaboration and Adaptability
Languages
ENGLISH
Certification
Cyber security (Module 1)- Cisco networking Academy
Timeline
ICT NETWORK ADMINISTRATOR
KENYA REVENUE AUTHORITY (KRA)
02.2021 - 03.2022
IT Help Desk Agent
Safaricom
04.2020 - 11.2020
Bachelor of Science in Information Technology - Information and Communication Technologies
Murang'a University of Technology
Masters of Science in Informatics - Information and Communication Technologies
Silesian University of Technology
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