Vincenzo Federico
Poznań
Summary
Self-motivated professional, oriented towards seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operations, sales, and business finance. Strong communication and emotional capabilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Consumer Service Specialist
Newell Brands Inc.
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Proactively identified and resolved customer issues related to orders and website functionalities, through troubleshooting steps.
- Collaborated with team members to consistently achieve monthly performance goals in call handling metrics.
- Participated in cross-functional projects aimed at improving service offerings or streamlining internal processes that directly impacted the consumer experience.
- Consistently achieved personal track of the highest number of closed cases, emails sent, and customer satisfaction (above 85%) within the team.
Owner
San Vito Case Vacanze
11.2017 - 10.2021
- Dedicated manager of family holiday properties, overseeing all operational aspects: logistics, online bookings, and customer relations to ensure seamless guest experiences.
- Achieved an impressive 11% income relative to the property value through exceptional organizational skills and attention to detail.
- Skillfully orchestrated logistics and hospitality for hundreds of guests year after year.
Project Manager
Casa Famiglia Rosetta NGO
06.2018 - 09.2020
- Structuring engaging children's activities, conducting project research, efficiently structuring calendars, and coordinating events.
- Successfully secured and managed four diverse funding resources that significantly impacted the lives of over 50 children, empowering them and promising an outlook for their future.
- Proven track record of authoring 10 impactful articles, strategically designed to attract private support and donations. Experienced in leveraging written communication to amplify the NGO's mission and initiatives.
Internship Student
Europroyectos
02.2019 - 07.2019
- As an Erasmus+ project intern, effectively organised European teenagers' internships by managing company partnerships and coordinating engaging activities and excursions.
- While working at Europroyectos, I organised and managed the stays of more than 50 youngsters monthly.
Volunteer Coordinator
Casa Famiglia Rosetta NGO
04.2016 - 10.2016
- Progressed from volunteer to Volunteer Manager, skillfully organizing tasks and schedules for a team of volunteers.
- Proactively collaborated with other organizations and government institutions, leading village-based initiatives to fulfill the organization's diverse needs.
Mentor/Project Leader
Arci Strauss
01.2015 - 01.2016
- Erasmus+ Mentor: Leading and coordinating European projects and mentoring international volunteers across multiple countries.
- Gained extensive experience and tools for thriving in international environments through involvement in over 30 diverse European projects with the organization.
Education
Master of Science - Innovation Management
Uniwersytet Ekonomiczny W Poznaniu
Poznan07.2023
Bachelor of Arts -
Università Kore Enna
Enna, Sicily, Italy2020
High School Diploma -
IIS Hodierna-
Mussomeli, Italy2016
Skills
- Problem-Solving
- Teamwork
- Excellent Communication
- Microsoft Office Pack
- Sales Force
- SAP basic
SOFT-SKILLS
SOFTWARES/TOOLS
- SPSS
- Tableau Basic
- Excel Advanced
- Basic R
- Basic SQL
- Power BI basic
DATA ANALYSIS
Languages
Italian
Native language
English
Proficient
C2
Spanish
Upper intermediate
B2
Polish
Intermediate
B1
Arabic
Beginner
A1
Certification
- Coursera - Improve Your English Communication Skills Specialization, 2023.
- Advanced Excel, Udemy- 15 Hours, 2023.
- Leadership Principles, Harvard Business School Online - 4 Months, 2021.
- Management Essentials, Harvard Business School Online- 3 Months, 2020.
- Certificado DELE B1 (Diploma de Español como Lengua Extranjera), 2019.
- IELTS (International English Language Testing System): 7.5, 2019.
Personal Data
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Timeline
Consumer Service Specialist
Newell Brands Inc.
09.2023 - Current
Internship Student
Europroyectos
02.2019 - 07.2019
Project Manager
Casa Famiglia Rosetta NGO
06.2018 - 09.2020
Owner
San Vito Case Vacanze
11.2017 - 10.2021
Volunteer Coordinator
Casa Famiglia Rosetta NGO
04.2016 - 10.2016
Mentor/Project Leader
Arci Strauss
01.2015 - 01.2016
Master of Science - Innovation Management
Uniwersytet Ekonomiczny W Poznaniu
Bachelor of Arts -
Università Kore Enna
High School Diploma -
IIS Hodierna-
- Coursera - Improve Your English Communication Skills Specialization, 2023.
- Advanced Excel, Udemy- 15 Hours, 2023.
- Leadership Principles, Harvard Business School Online - 4 Months, 2021.
- Management Essentials, Harvard Business School Online- 3 Months, 2020.
- Certificado DELE B1 (Diploma de Español como Lengua Extranjera), 2019.
- IELTS (International English Language Testing System): 7.5, 2019.
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