Vincenzo Federico
Poznań,Greater Poland
Summary
Dedicated professional with a strong focus on high-quality standards and operational excellence. Demonstrating high decision-making competence and problem-solving skills, effectively managing stakeholder relationships and enhancing processes. Committed to continuous learning and adaptability, fostering cross-functional cooperation to drive processes enhancement.
Overview
6
6
Languages
1
1
Certification
12
12
years of professional experience
Work history
Task logistic advocate
Taskrabbit
Remote, Greater Poland
2025.06 - Current
Costumer Support Advocate
Taskrabbit
Remote, Greater Poland
2024.11 - 2025.05
Consumer Service Specialist
Newell Brands Inc.
Poznan, Greater Poland
2023.09 - 2024.10
- Increased customer satisfaction by promptly resolving inquiries and concerns, leading to improved customer loyalty.
- Consistently achieved personal track of the highest number of closed cases, emails sent, and customer satisfaction (above 85%) within the team.
- Identified and resolved customer issues related to orders and website functionalities through effective troubleshooting, enhancing overall user experience.
- Collaborated with team members to meet and exceed monthly performance goals in call handling metrics, contributing to team success.
- Participated in cross-functional projects aimed at improving service offerings or streamlining internal processes that directly impacted the consumer experience.
Owner
San Vito Case Vacanze
2017.11 - 2021.10
- Generated 11% income relative to property value by applying exceptional organizational skills and attention to detail.
- Managed family holiday properties, overseeing logistics, online bookings, and customer relations to deliver seamless guest experiences.
- Coordinated logistics and hospitality for hundreds of guests annually.
Project Manager
Casa Famiglia Rosetta NGO
2018.06 - 2020.09
- Successfully secured and managed four diverse funding resources that significantly impacted the lives of over 50 children, empowering them and promising an outlook for their future.
- Structured engaging children's activities, conducted project research, and coordinated events to enhance community involvement.
- Proven track record of authoring 10 impactful articles, strategically designed to attract private support and donations. Experienced in leveraging written communication to amplify the NGO's mission and initiatives.
Internship Student
Europroyectos
2019.02 - 2019.07
- Coordinated internships for European teenagers by managing partnerships with companies and organising engaging activities and excursions, enhancing cultural exchange.
- Managed accommodation and activities for over 50 youngsters monthly at Europroyectos, ensuring smooth transitions and positive experiences during their stays.
- Facilitated smooth operations within the department through organised file management and data entry tasks.
- Provided valuable support for successful company events and meetings.
- Increased team productivity by taking diligent meeting minutes.
Volunteer Coordinator
Casa Famiglia Rosetta NGO
2016.04 - 2016.10
- Increased volunteer engagement by implementing comprehensive training programmes.
- Progressed from volunteer to Volunteer Manager, organised tasks and schedules for team of volunteers to enhance operational efficiency.
- Collaborated with other organisations and government institutions to lead village-based initiatives addressing diverse organisational needs.
- Conducted regular feedback sessions for continuous improvement in our processes.
- Created a welcoming atmosphere, thus promoting a sense of belonging among volunteers.
Mentor/Project Leader
Arci Strauss
2015.01 - 2016.01
- Led and coordinated European projects, mentoring international volunteers across multiple countries to enhance collaboration and cultural exchange.
- Enhanced mentee self-awareness by facilitating constructive feedback sessions.
- Organised group discussions promoting critical thinking and problem-solving skills among participants.
- Promoted a culture of continuous learning by sharing the latest industry trends and insights.
- Acquired tools and experience for thriving in international environments through active participation in over 30 diverse European projects with the organisation.
Education
Master of Science - Innovation Management
Uniwersytet Ekonomiczny W Poznaniu
PoznanBachelor of Arts -
Università Kore Enna
Enna, Sicily, ItalyHigh School Diploma -
IIS Hodierna-
Mussomeli, ItalySkills
- Logistics Coordination
- Documentation management
- Operational Improvement
- Process enhancement
- Cross functional Cooperation
- Stakeholder Management
- Decision-Making competence
- Problem Solving
- High-quality Standards
- Adaptability
- Continuous Learning
Certification
- Six Sigma (Green Belt), Kennesaw State University 2025
- Introducing Data Analytics and Analytical Thinking, Google 2025
- Coursera - Improve Your English Communication Skills Specialization, 2023.
- Advanced Excel, Udemy- 15 Hours, 2023.
- Leadership Principles, Harvard Business School Online - 4 Months, 2021.
- Management Essentials, Harvard Business School Online- 3 Months, 2020.
- Certificado DELE B1 (Diploma de Español como Lengua Extranjera), 2019.
- IELTS (International English Language Testing System): 7.5, 2019.
Personal Data
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Languages
Italian
Native language
Italian
Native
English
Fluent
Spanish
Upper intermediate
Polish
Intermediate
Swahili
Elementary
Timeline
Task logistic advocate
Taskrabbit
2025.06 - Current
Costumer Support Advocate
Taskrabbit
2024.11 - 2025.05
Consumer Service Specialist
Newell Brands Inc.
2023.09 - 2024.10
Internship Student
Europroyectos
2019.02 - 2019.07
Project Manager
Casa Famiglia Rosetta NGO
2018.06 - 2020.09
Owner
San Vito Case Vacanze
2017.11 - 2021.10
Volunteer Coordinator
Casa Famiglia Rosetta NGO
2016.04 - 2016.10
Mentor/Project Leader
Arci Strauss
2015.01 - 2016.01
High School Diploma -
IIS Hodierna-
Bachelor of Arts -
Università Kore Enna
Master of Science - Innovation Management
Uniwersytet Ekonomiczny W Poznaniu