Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Viraj Tamakuwala

Krakow

Summary

Personal Information Lead NOC engineer seeking a challenging position that allows me to to gain more technical knowledge. Demonstrating unwavering self-motivation and seeking an engaging opportunity to further enhance professional growth.

Overview

5
5
years of professional experience

Work History

Lead NOC Engineer

Sperasoft
09.2022 - Current
  • Actively monitored and investigated incident tickets, demonstrating a proactive approach to resolving issues
  • Created problem tickets for high priority incidents, ensuring prompt attention and resolution
  • Reported and handled every incident, effectively managing the escalation process and coordinating with subject matter experts on problem tickets
  • Maintained and updated the Knowledge base documents, ensuring accurate and up- to-date information for future reference
  • Mentored and supervised a team, providing guidance and training to ensure smooth and efficient operations
  • Created release notes and documentation for pre-release and post-release processes, enhancing transparency and facilitating seamless transitions
  • Ran monthly review meetings with clients, fostering open communication and addressing any concerns or feedback
  • Participated in priority meetings with clients and assisted the project manager with priority and sprint planning, contributing to strategic decision-making
  • Prepared meeting minutes for the Daily standup with clients, ensuring clear documentation of discussions and action items
  • Provided oversight and collaboration for audits with other teams and clients, ensuring compliance and continuous improvement
  • Gained valuable experience as a Trainee for DevOps, further enhancing technical skills and knowledge in the field.

Office Administration

RG INTERNATIONAL
08.2018 - 09.2018
  • Counseling - Assessing client educational needs and recommending the best foreign university alternative
  • Managing documentation for clients at a foreign university
  • Creating and submitting visa application materials
  • Implementing and managing CRM.

Education

Master of Science - Automatic Controls And Robotics

Politechnika Warszawa
Warszawa, Poland
03.2022

Bachelor of Science - Electrical Engineering

R. N. G. Patel Institute of Technology
Bardoli, Gujarat, India
06.2017

Skills

  • Incident Management
  • Network Troubleshooting
  • Problem Solving
  • Microsoft Excel / Microsoft Word
  • Solidworks / Creo /Proteus
  • Arduino / Raspberry Pi / MATLAB
  • Python
  • AWS
  • Terraform
  • Docker / Kubernetes

Languages

Gujarati
Native language
Hindi
Upper intermediate
B2
English
Upper intermediate
B2

Hobbies

  • Cycling
  • Travelling
  • Learning new skills

Timeline

Lead NOC Engineer

Sperasoft
09.2022 - Current

Office Administration

RG INTERNATIONAL
08.2018 - 09.2018

Master of Science - Automatic Controls And Robotics

Politechnika Warszawa

Bachelor of Science - Electrical Engineering

R. N. G. Patel Institute of Technology

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Viraj Tamakuwala