Vitalina Buhaiova
Gdansk,Poland
Summary
Experienced professional with a strong background in customer service, coordination, and education. Career goal: to leverage extensive experience and skills in a dynamic role within a forward-thinking organisation.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Assistant of coordinator
LPP e-commerce
Gdańsk, Pomorskie
03.2024 - Current
- Oriented new hires on standard processes and policies.
- Provided continuous support by fielding questions and assisting new employees during their onboarding process.
- Monitored new staff's progress, confirmed proficiency in assigned tasks.
Customer Specialist (Remote)
MMDSMART
11.2020 - 01.2022
- Resolve issues and provide information about our products/services
- Correcting payment errors
- Provides high quality customer service by responding to telephone and email inquiries
- Entering and modifying customer data in IT systems
- (Ukraine)
English Tutor (Remote)
EnglishDom
05.2020 - 10.2020
- Evaluated course performance regularly, delivering necessary guidance.
- Complete teaching related administrative tasks to specified standards
- Crafted dynamic exercises aimed at improving comprehension and dialogue.
- (Ukraine)
Education
Bachelor - English Philology
V.O. Sukhomlynskyi Mykolaiv National University
Ukraine 10.2018 - 08.2022
Skills
- Microsoft Office
- Advanced Microsoft Excel
- Python programming
- Ability to adapt to quickly changes
- Positive Attitude
- Teamwork
- Time Management
- Organization skills
- Problem solving
Languages
English
Fluent
Ukrainian
Native
Russian
Native
Polish
Advanced
Certification
Getting Started with Microsoft Excel, Coursera, August 29, 2025
Problem Solving with Excel, PwC, August 29, 2025
Basics of Python, Polish-Japanese Academy of Technology in Gdansk, August 13, 2025
Custom Section
I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Timeline
Assistant of coordinator
LPP e-commerce
03.2024 - Current
Customer Specialist (Remote)
MMDSMART
11.2020 - 01.2022
English Tutor (Remote)
EnglishDom
05.2020 - 10.2020
Bachelor - English Philology
V.O. Sukhomlynskyi Mykolaiv National University
10.2018 - 08.2022
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