Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Vladyslav Tkachenko

Warsaw

Summary

Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.

Overview

4
4
years of professional experience

Work History

GAME TESTER

LionBridge Poland
06.2023 - 09.2023
  • Wrote and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity and other metrics.
  • Collaborated with team members to test multi-player content during quality assurance tasks.
  • Provided feedback for online gaming performance, measuring qualitative impacts of factors such as latency, download speeds and other network considerations.
  • Compared multi-platform game performance to verify consistency across PC, console and mobile versions.

CUSTOMER SERVICE REPRESENTATIVE

Dibold Nixdorf
09.2019 - 03.2023
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Experienced working with E-Business Suite ticket system environment.
  • Handling E-mails on Outlook app.
  • Have Experience with Excel app.
  • Supported lines: Ukraine, AU, UK, Russia.
  • Have over 3 years of experience working and understanding customers, providing support.

Education

Romny, SUMY REGION Romny college of Sumy National Agrarian University

Skills

  • Microsoft Excel Report Creation Microsoft Word Account Management Retail Sales Customer Service
  • Active Listening Problem-Solving Ability Conflict Resolution Technical Support Customer Service
  • Customer Account Management
  • Microsoft Word
  • Conflict Resolution
  • Technical Support
  • Account Management
  • Ukrainian: Native
  • Russian: Native
  • English: Fluent

Accomplishments

  • Junior Specialist Diploma E19 N019603


  • LANGUAGES:
  • Ukrainian: Native
  • Russian: Native
  • English: Fluent

Languages

Ukrainian, Russian
Native language
English
Advanced
C1

Timeline

GAME TESTER

LionBridge Poland
06.2023 - 09.2023

CUSTOMER SERVICE REPRESENTATIVE

Dibold Nixdorf
09.2019 - 03.2023

Romny, SUMY REGION Romny college of Sumy National Agrarian University

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Vladyslav Tkachenko