Vladyslav Trybunskyi
Frankfurt
Summary
With over 5 years of professional experience in the customer service and sales industry, I have developed a strong track record of providing excellent client relations and technical support.
My career began at MSC Cruises, where I worked for 8 months as a Client Relations and Sales Team Lead. There, I developed strong leadership skills and helped to increase sales revenue.
After my time at MSC Cruises, I joined HS-Soft AG as a Technical Support representative, where I provided exceptional customer service and resolved technical issues for clients. Due to my strong performance, I was promoted to Client Relations and Sales Representative, where I have been successfully building and maintaining relationships with clients and driving sales for over 3 years. Overall, I am a motivated and results- driven professional with a passion for providing outstanding customer service and driving sales growth.
Overview
6
6
years of professional experience
Work History
Sales Representative
HS-Soft AG
04.2020 - Current
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Negotiated and closed deals with minimal required support from sales and finance managers.
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
Technical Support Engineer
HS-Soft AG
02.2018 - 04.2020
- Responded to customer emails, calls and live chat regarding technicalmalfunctions and issues to fix remotely.
- Communicated technical computer information to non-technical audiences byproviding simplified presentations and demonstrations.
- Helped customers set up new systems, applications and software.
- Used Jira, HubSpot and Confluence to track and speed up incident handling.
Sales Representative
MSC Cruises
06.2017 - 01.2018
- Generated monthly sales reports to determine growth and areas requiring improvement.
- Planned and executed promotional in store events to increase business and sales revenues.
- Mentored employees in successful selling techniques and encouraged cross- selling additional products and services.
- Forecasted product sales and achieved sales objectives.
- Maintained friendly and professional customer interactions.
Education
Bachelor of Science - International Economic Relations
Odesa Polytechnic National University
Odesa, Ukraine01.2018
Internship (Erasmus+) - International Economic Relations
Hochschule Augsburg
Augsburg, Germany 02.2017
Skills
- Market Research
- B2B Sales
- Client Development and Retention
- AWS
- Hubspot
- Case management
- Jira
- Confluence
Languages
Ukrainian, Russian
Native language
English
Upper intermediate
B2
German
Upper intermediate
B2
Timeline
Sales Representative
HS-Soft AG
04.2020 - Current
Technical Support Engineer
HS-Soft AG
02.2018 - 04.2020
Sales Representative
MSC Cruises
06.2017 - 01.2018
Bachelor of Science - International Economic Relations
Odesa Polytechnic National University
Internship (Erasmus+) - International Economic Relations
Hochschule Augsburg
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