Eugene Vorobiov
Warsaw
Overview
5
5
years of professional experience
Work History
Business Analyst (No-code Developer)
Creatio
04.2022 - Current
- Low-code development within Creatio system using existing tools to automate business workflows.
- Developed custom logic within Creatio platform using C# and JavaScript for complex business processes and system integrations.
- Collaborated with stakeholders to gather requirements, develop concepts, and break them down into actionable tasks.
- Conducted competitor analysis to identify industry trends, benchmark performance, and guide strategic decisions.
- Prepared test cases and participated in acceptance testing to ensure quality and reliability of solutions.
- Created technical documentation, including system architecture, workflows, and user guides, for clear communication and project handover.
- Engaged in Agile processes, including sprint planning, stand-ups, and retrospectives, to ensure timely project delivery.
Technical Support Team Leader
Creatio
04.2021 - 04.2022
- Ensured timely resolution of support tickets and maintained high customer satisfaction through effective communication.
- Designed and conducted training programs to continuously upskill team members.
- Managed team resources and tasks to optimize productivity and meet SLAs.
- Prepared and presented regular KPI reports to upper management for informed decision-making.
Customer Technical Support Analyst
Creatio
06.2019 - 04.2021
- Demonstrated strong analytical skills in identifying and resolving issues promptly.
- Identified system bugs, described and escalated them to the development team, and recorded new cases in documentation for future reference.
- Provided clear and effective solutions to customer problems, managing support requests and ensuring high levels of satisfaction.
Education
Master of Science - Computer Networking And Telecommunications
State University of Telecommunications
Kyiv, Ukraine01.2021
Bachelor of Science - Computer Networking
State University of Telecommunications
Kyiv, Ukraine06.2019
Junior Specialist - Computer Networking
Kyiv College of Computer Technologies And Economic
Kyiv, Ukraine06.2017
Skills
- Low-code \ No-code development Creatio
- Basic Knowledge of C# and JavaScript
- Rest API integrations
- BPMN & Business Process Automation
- Database management (SQL)
- CI/CD & SVN
Languages
Ukrainian
Native language
English
Intermediate
B1
Polish
Elementary
A2
Russian
Proficient
C2
Timeline
Business Analyst (No-code Developer)
Creatio
04.2022 - Current
Technical Support Team Leader
Creatio
04.2021 - 04.2022
Customer Technical Support Analyst
Creatio
06.2019 - 04.2021
Master of Science - Computer Networking And Telecommunications
State University of Telecommunications
Bachelor of Science - Computer Networking
State University of Telecommunications
Junior Specialist - Computer Networking
Kyiv College of Computer Technologies And Economic