Summary
Overview
Work History
Education
Skills
Languages
Timeline

Waqar Ali

Warsaw

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

IT Engineer

CDW
02.2021 - 03.2022
  • Provided technical support in both on-site and telephone consultations.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Produced reports on success rates and remedial requirements.
  • Oversaw development and maintenance of organization computer systems and intranet.
  • Offered troubleshooting via voice and text chat and onsite

Help Desk Assistant

University of the Punjab
04.2018 - 11.2019
  • Assessed, troubleshot and repaired various machines such as desktops, printers and sorters.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.

Education

Ph.D. - Hydrogeology

Doctoral School of Exact And Natural Sciences, University Of Warsaw, Poland
10.2024

Master of Science - Geological Engineering

Institute Of Geology University of The Punjab, Lahore
02.2019

Diploma in IT - IT

Bukhara College of Science, Dir
09.2017

Skills

  • Spatial Analysis
  • Map Production
  • Remote support
  • System Analysis
  • Troubleshooting and resolution
  • Technical Documentation

Languages

Urdu, English, Polish, Russian, Ukranian
Native language

Timeline

IT Engineer - CDW
02.2021 - 03.2022
Help Desk Assistant - University of the Punjab
04.2018 - 11.2019
Doctoral School of Exact And Natural Sciences - Ph.D., Hydrogeology
Institute Of Geology University of The Punjab - Master of Science, Geological Engineering
Bukhara College of Science - Diploma in IT, IT

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Waqar Ali