Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

WAQAR KHAN

Warsaw

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Sales Specialist

RENERGY GROUP
WARSAW
10.2024 - Current
  • Resolved customer complaints in a timely manner.
  • Tracked competitor activities, products, services, and prices.
  • Built strong relationships with key accounts through regular visits and follow-ups.
  • Conducted market research to identify target markets and develop pricing strategies.
  • Monitored trends in the industry to stay informed about competitive landscape.
  • Planned outbound sales calls and emails campaigns targeting prospective clients.
  • Performed data entry into CRM system including account information and sales activity logs.

Junior Manager

D.I FOOD CENTER SP.Z.O.O
WOLOMIN
02.2024 - Current
  • Developed and implemented strategies to increase sales and customer satisfaction.
  • Reviewed all incoming requests from customers or vendors for accuracy.
  • Implemented innovative processes that improved service quality standards.
  • Collaborated with other departments to ensure smooth daily operations.
  • Analyzed data trends to identify opportunities for cost savings initiatives.
  • Resolved customer complaints in an efficient and professional manner.
  • Maintained accurate financial records relating to budgeting, payroll, and expenses.

Business Travel Consultant

CARLSON WAGONLIT TRAVELS (CWT)
WARSAW
10.2022 - 07.2023
  • Handled complicated bookings on Amadeus.
  • Fluent in air, car, train, and hotel bookings.
  • Responsible for taking care of huge global institution bookings for the United Nations.
  • Adhoc
  • Audit and compliance.
  • Mastered booking both in Cryptic (command mode) as well as graphic mode.
  • Handled reservations through both emails and phone calls.
  • Mastered exchange, refunds, reservations, and voids.
  • Worked on quality checking on Amadeus Queues.
  • Worked after hours to help reduce pressure and assist our clients.

CUSTOMER SERVICE EXECUTIVE

GREY ENTERPRISES
MUMBAI
05.2016 - 09.2017
  • Managing incoming calls and customer service inquiries.
  • Identifying and assessing customers' needs to achieve customer satisfaction.
  • Close cooperation with other departments, like sales and logistics, along with handling customer complaints.
  • Provide appropriate and alternative solutions.
  • Communication with Customers, Suppliers, and delivering time limits.
  • After-sales service for Business Clients (telephone, mail).

Education

M.SC - HOSPITALITY & TOURISM MANAGEMENT

Alcide De Gasperi University of Euroregional Economy(WSGE)
Warsaw

B.SC - HOSPITALITY & TOURISM MANAGEMENT

University of Mumbai
Mumbai

Skills

  • Amadeus Software Experience
  • PEGA Development
  • Expertise in Microsoft Office
  • Expertise in Cryptic Commands
  • Strong Written Communication
  • Effective Team Coordination
  • Service Excellence
  • Customer service and care
  • Effective Time Allocation
  • Sales expertise

Languages

  • English, First Language
  • Polish, Elementary (A2)
  • Hindi, Proficient (C2)

Timeline

Sales Specialist

RENERGY GROUP
10.2024 - Current

Junior Manager

D.I FOOD CENTER SP.Z.O.O
02.2024 - Current

Business Travel Consultant

CARLSON WAGONLIT TRAVELS (CWT)
10.2022 - 07.2023

CUSTOMER SERVICE EXECUTIVE

GREY ENTERPRISES
05.2016 - 09.2017

M.SC - HOSPITALITY & TOURISM MANAGEMENT

Alcide De Gasperi University of Euroregional Economy(WSGE)

B.SC - HOSPITALITY & TOURISM MANAGEMENT

University of Mumbai

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WAQAR KHAN