Wassila SAKHRI
Krakow
Summary
A highly experienced Customer Support Specialist with +15 years of expertise in customer care, anti money laundering, spent several years in banking sector ensuring regulatory compliance and delivering exceptional customer experiences
Overview
16
16
years of professional experience
Work History
Customer Support Specialist
HSBC SERVICE DELIVERY POLSKA
01.2022 - 05.2024
- Providing high quality service in French and English related to account oppening and maintenance processes by focusing on executing requests and resolving problems efficiently, accurately and professionally
- Build professional relationship and constructive cooperation with co-workers and Business Partner
Trainer
TELEPERFORMANCE POLAND
12.2021 - 01.2022
- Conducting initial training for newly hired project employees
- Developing and expanding training and development programs
Junior Finance and Administration Coordinator
TECNIMONT SPA
07.2019 - 07.2021
- Assist the Head of departement in administration and Finance matters to ensure an effective management of the financial ressources
- Preparing monthly reports (cash, bank, travel expenses) and regestration on SAP
- Banking and public administration relationships
Assistant Account Manager - Corporate
SOCIETE GENERALE
10.2018 - 01.2019
- Handle administrative tasks related to bank accounts
- Manage client communications and maintain relationships
Senior Customer Advisor
GULF BANK ALGERIA
12.2016 - 02.2018
- Responsible for getting new customers onboard, managing and developing effective client relationships
- Review and analyze customer documentation to ensure compliance with regulatory requirements
- Identifying and managing solutions to meet a wide range of client needs and promoting products and services
Senior Credit Analyst
GULF BANK ALGERIA
09.2011 - 12.2016
- Assessing credit applications and calculate financial ratios
- Managing and mentoring junior team members
Customer Service Representative
BNP PARIBAS
03.2008 - 09.2011
- Processing of cash and portfolio transactions
Education
Bachelor - Management
UNIVERSITY OF ALGIERS 3
06.2007
Skills
- Customer Service
- Banking Services
- Problem solving
- Management
- Analytical skills
- SAP entries
- Microsoft Office
Languages
French (fluent)
English (fluent)
Arabic (fluent)
Personal Information
Title: Customer Support Specialist
Timeline
Customer Support Specialist
HSBC SERVICE DELIVERY POLSKA
01.2022 - 05.2024
Trainer
TELEPERFORMANCE POLAND
12.2021 - 01.2022
Junior Finance and Administration Coordinator
TECNIMONT SPA
07.2019 - 07.2021
Assistant Account Manager - Corporate
SOCIETE GENERALE
10.2018 - 01.2019
Senior Customer Advisor
GULF BANK ALGERIA
12.2016 - 02.2018
Senior Credit Analyst
GULF BANK ALGERIA
09.2011 - 12.2016
Customer Service Representative
BNP PARIBAS
03.2008 - 09.2011
Bachelor - Management
UNIVERSITY OF ALGIERS 3
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