Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
References
Timeline
Generic
SANOUBAR GHANI

SANOUBAR GHANI

Curepipe

Summary

Results-driven Enterprise Sales Manager at Peach Payments with a demonstrated history of success in strategic sales planning and managing complex enterprise accounts. Skilled in securing high-value contracts and cultivating lasting client partnerships, utilizing strong negotiation abilities and data-informed strategies to accelerate revenue growth and enhance account performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Enterprise Sales Manager

Peach Payments
03.2023 - Current
  • In charge of the hospitality sector in Mauritius and owning the full sales cycle for enterprise-level hospitality clients (e.g., hotels, resorts, restaurant groups), from lead generation, demo pitches, to contract negotiation and closure.
  • Develop and execute sector-specific sales strategies to meet aggressive acquisition and net revenue targets
  • Attend industry events, conferences, and hospitality trade shows to boost brand awareness and generate enterprise leads.
  • Build and nurture long-term C-level relationships, ensuring clients for major hospitality chains and brands stay engaged, retained, and satisfied.
  • Proactively monitor account performance, identify growth opportunities, and implement upsell/cross-sell strategies (e.g., fraud tools, international payment, invoicing, POS) at jobleads.com.
  • Coordinate with internal departments (Finance, Risk, Product, Compliance, Support) to resolve client issues swiftly and shape product enhancements based on feedback.
  • Share real-world insights from hospitality clients to influence the product roadmap and feature prioritization.
  • Track and manage sales pipeline, forecast revenue, and report on key metrics using CRM.
  • Monitor merchant performance (transaction volume, chargebacks, conversion rates) and advise clients on optimization strategies.

Associate - Sales and Account Management

Peach Payments
11.2022 - 03.2023
  • Client Acquisition & Sector-Specific Sales: Identify, approach, and onboard hospitality businesses, such as hotels, resorts, restaurants, and travel service providers.
  • Support the sales team with demos, proposals, and contract negotiations.
  • Facilitate the end-to-end onboarding of hospitality merchants, including documentation, compliance, and technical integration (APIs, payment links, POS systems).
  • Act as the key point of contact for a portfolio of hospitality clients, ensuring satisfaction and maximizing platform usage.
  • Monitor transaction flows, and work proactively to resolve payment delays, or reconciliation issues.
  • Identify opportunities to upsell value-added services such as local payment methods, fraud protection.
  • Liaise with internal teams including Tech Support, Finance, Product, and Compliance to address client needs and deliver a seamless experience.
  • Provide feedback from hospitality clients to enhance the product roadmap and improve sector alignment.
  • Conduct training sessions for the client's staff on using dashboards, reporting tools, and payment features.
  • Maintain regular touchpoints through review meetings, performance updates, and strategic consultations.
  • Maintain accurate records of all sales and account activities in CRM platforms, like HubSpot.
  • Analyze key metrics (e.g., transaction volume, conversion rates, refund rates) to track account health and identify growth opportunities.

Customer Success Specialist

Checkout.com
02.2022 - 09.2022
  • Served as the primary point of contact for a portfolio of merchants, ensuring seamless transactions, and long-term satisfaction with the payment platform.
  • Cross-selling the various products and features of the company resulting in an increase in sales volume and net revenue.
  • Monitored client transaction data and account health to proactively identify issues, reduce churn, and optimize performance.
  • Collaborated cross-functionally with Sales, Product, and Technical Support teams to resolve escalated issues and implement feedback loops for product improvement.
  • Delivered training and ongoing support through email, phone, and video calls to enhance customer understanding of platform features.
  • Acted as a customer advocate, contributing to roadmap planning by relaying client feedback and suggesting user experience enhancements.
  • Maintained CRM records and performed quarterly performance reviews of merchant accounts for upselling
  • Contributed to the increase in merchant retention through personalized support and proactive engagement initiatives.

Customer Success Associate

Checkout.com
09.2020 - 02.2022
  • Account Management by establishing robust customer relations through regular and open communications
  • Work on data reports to monitor the performance of the account, and take a proactive approach toward the client to maintain activity.
  • Cross-selling products of the company that will be most fitting for the customers’ business and will help in increasing activity on account.
  • Collaborate closely with the support team to ensure that all client queries are responded to.
  • Work closely with the legal team to ensure that all KYC of the client are up-to-date
  • Educated merchants on product features, payment flows, reconciliation processes, and dashboard navigation to drive adoption and minimize support requests.

Customer Success Officer

Little Big Connection, Amaris
05.2019 - 08.2020
  • Supported account management activities and assisted the Customer Success Manager in handling internal client interactions.
  • Collaborated with the support team to enhance productivity, troubleshoot issues, and define new features aimed at maintaining high customer satisfaction.
  • Coordinated closely with the Finance team to ensure timely and accurate processing of customer payments.
  • Responded promptly to customer inquiries and concerns related to payment issues.
  • Led cross-functional projects with the Finance team to streamline processes and improve service delivery.
  • Initiated and managed projects to establish effective communication channels between internal teams and clients.

Customer Relationship Executive, Private Banking

MauBank Ltd
Port-Louis
02.2015 - 04.2019
  • Assist Relationship Managers in servicing high-net-worth individuals (HNWIs) by providing personalized support, and ensuring client satisfaction.
  • Act as the primary point of contact for routine client inquiries, account maintenance, and day-to-day transactional requests.
  • Coordinate client onboarding, KYC documentation, and compliance checks in accordance with regulatory and internal banking standards.
  • Help manage and update client portfolios, ensuring accurate records and KYCs.
  • Schedule and prepare materials for client meetings, follow up on action items, and ensure the timely execution of client instructions.
  • Support the cross-selling of private banking products, such as credit facilities.ts such as credit facilities.
  • Monitor client accounts and transactions to detect anomalies or service issues, escalating where necessary.
  • Collaborate with internal departments (Compliance, Legal, Operations) to facilitate seamless client servicing.
  • Stay informed on market trends and product updates to proactively assist clients and enhance the relationship experience.

Trainee Customer Service Operator

Bramer Leasing Ltd
Port-Louis
12.2012 - 02.2013
  • Maintained a high standard of professionalism by building positive rapport with clients during every interaction.
  • Handled inbound customer calls related to product issues, service inquiries, and general concerns, ensuring prompt and effective resolution.
  • Completed all necessary administrative and supporting documentation to facilitate smooth service delivery.

Education

Diploma in Higher Education in Law -

University Of London
United Kingdom
02-2020

Cambridge Higher School Certificate -

Loreto College of Port-Louis
Port-Louis
12.2012

Cambridge School Certificate -

Loreto College of Port-Louis
Port-Louis
10-2010

Skills

  • Strategic sales planning
  • Enterprise account management
  • Hospitality Industry Knowledge
  • Strong negotiation skills to close high-value contracts and renewals with enterprise clients
  • Ability to work effectively individually, as well as with team members
  • Track record of identifying upsell and cross-sell opportunities to maximize account revenue
  • Proficiency in Salesforce, HubSpot, and Finacle V10
  • Excellent verbal and written communication skills
  • Emphasizes data-driven decision making
  • Problem Solving & Client Advocacy
  • Great at time management
  • Lead generation

Accomplishments

IC3 (Internet and Computing Core Certificate Program)

Certification

  • Certificate in Foundational Payments from the Payments Association of South Africa (PASA)
  • IC3 (Internet and Computing Core Certificate Program)

Languages

English
First Language
French
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Urdu
Intermediate (B1)
B1

References

References available upon request.

Timeline

Enterprise Sales Manager

Peach Payments
03.2023 - Current

Associate - Sales and Account Management

Peach Payments
11.2022 - 03.2023

Customer Success Specialist

Checkout.com
02.2022 - 09.2022

Customer Success Associate

Checkout.com
09.2020 - 02.2022

Customer Success Officer

Little Big Connection, Amaris
05.2019 - 08.2020

Customer Relationship Executive, Private Banking

MauBank Ltd
02.2015 - 04.2019

Trainee Customer Service Operator

Bramer Leasing Ltd
12.2012 - 02.2013

Diploma in Higher Education in Law -

University Of London

Cambridge Higher School Certificate -

Loreto College of Port-Louis

Cambridge School Certificate -

Loreto College of Port-Louis

Similar Profiles

CREATE PROFILE
SANOUBAR GHANI