Wendy Ndlalane
Warsaw
Summary
Telecommunications Engineer with experience supporting large-scale infrastructure and distributed network platforms, performing incident investigation, troubleshooting, KPI monitoring, and service reliability optimization.
MSc and MEng candidate in Computer Engineering, Cybersecurity, and Reliability, focused on securing distributed systems, cloud infrastructure, identity platforms, and improving operational resilience.
Strong background in end-to-end technical investigations, root cause analysis, platform reliability, and cross-team engineering support. Proven ability to translate recurring operational issues into scalable improvements through process optimization and technical enablement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Network Optimization Specialist
Movitel SA
Mozambique
12.2024 - 09.2025
- Network performance optimization (GSM, UMTS, LTE)
- KPI monitoring: traffic, call drops, congestion, handovers
- Incident investigation and root cause analysis
- Capacity planning and frequency management
- Service quality and reliability improvement
- Distributed infrastructure operations support
Core Banking Systems Apprendiship
Asseco PST
Mozambique
05.2024 - 07.2024
- Enterprise banking platform support (PFS, AS/400)
- System monitoring and troubleshooting
- Security, governance and compliance support
Network Planning & Optimization Specialist
Vodacom Mozambique
Mozambique
04.2020 - 02.2024
- Network optimization and performance improvement
- KPI analysis and traffic diagnostics
- Incident troubleshooting
- QoS improvement projects
Radio Planning & QoS Coordinator
Vodacom Mozambique
Mozambique
06.2019 - 04.2020
- Radio planning coordination
- QoS monitoring and reporting
- Incident troubleshooting
Network & Telecommunications Intern
Electricidade de Moçambique (EDM)
Mozambique
02.2019 - 05.2019
- IT support and network maintenance
- Assisted in analyzing telecommunications data to improve service quality and customer satisfaction.
- Supported installation and maintenance of telecommunications equipment and infrastructure.
Information Systems Intern
INCM – National Communications Authority
Mozambique
06.2018 - 02.2019
- IT systems administration and infrastructure support
- Developed and maintained documentation for information systems processes and procedures.
- Assisted in troubleshooting software issues, improving system performance and user satisfaction.
Education
MEng - Cybersecurity and Reliability of IT & Industrial Systems
Vistula University
Warsaw, Poland01.2026
MSc - Computer Engineering & Web Technologies
UTAD / Universidade Aberta
Portugal06-2025
Bachelor - Computer Engineering and Telecommunications
ISUTC
Mozambique01.2018
Skills
- Infrastructure & Platform Support
- Network Optimization & Performance Engineering
- Incident Response & Root Cause Analysis
- Distributed Systems Operations
- Cybersecurity & Reliability Engineering
- Log Analysis & Troubleshooting
- Automation & Operational Processes
- Performance Optimization
Certification
SAFe 6.0
Mobile Networks (5G, 4G, 3G, 2G)
PFS Banking Suite
IT Professional Certification
MS Excel (Intermediate)
English Language Certificate (IELTS)
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Network Optimization Specialist
Movitel SA
12.2024 - 09.2025
Core Banking Systems Apprendiship
Asseco PST
05.2024 - 07.2024
Network Planning & Optimization Specialist
Vodacom Mozambique
04.2020 - 02.2024
Radio Planning & QoS Coordinator
Vodacom Mozambique
06.2019 - 04.2020
Network & Telecommunications Intern
Electricidade de Moçambique (EDM)
02.2019 - 05.2019
Information Systems Intern
INCM – National Communications Authority
06.2018 - 02.2019
MEng - Cybersecurity and Reliability of IT & Industrial Systems
Vistula University
MSc - Computer Engineering & Web Technologies
UTAD / Universidade Aberta
Bachelor - Computer Engineering and Telecommunications
ISUTC
Personal Information
Nationality: Mozambican