Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Weronika Doskocz

Weronika Doskocz

Product Communication Specialist
Kraków

Summary

Experienced Product Communication Specialist with a strong background in campaign creation, strategic communication, and customer experience management. Adept at using tools like Jira, Zendesk, and Microsoft Office to streamline processes and enhance customer satisfaction.

Overview

4
4
years of professional experience

Work History

Product Communication Specialist

ZEN.COM
01.2024 - Current
  • Creating campaigns for promotional purposes and user activations with an average opening rate of 45% out of 70k receivers
  • Writing and editing communications aligned with agreed-upon strategies with a success of increasing overall google satisfaction score from 4.2 to 4.6
  • Developing, presenting, and executing strategic communication plans supporting product teams.
  • Collaborating with Corporate Communications sub-teams and cross-functional creative teams.
  • Managing successful execution of campaign initiatives, ensuring deadlines are met.
  • Facilitating strong communication within the Communications team and managing project workflows.
  • Staying updated on industry trends and best practices in digital communication.
  • Working with technical and product teams to drive communications strategy and execution.
  • Proofreading and editing materials prepared by all staff to check and correct spelling, grammar, and style.

Quality Control Specialist

ZEN.COM
05.2022 - 01.2024
  • Managing and monitoring clients' opinions and feedback across six diverse social media and web platforms.
  • Utilizing platform functionalities to respond effectively to client inquiries, comments, and concerns.
  • Coordinating with marketing and public relations teams to align responses with brand messaging.
  • Ensuring timely and consistent responses to maintain a strong online presence and foster meaningful connections.
  • Implementing strategies to turn negative feedback into opportunities for service recovery and improvement.
  • Collaborating with cross-functional teams to resolve complex client issues.
  • Monitoring and tracking feedback to identify trends and opportunities for service improvements.
  • Analyzing customer feedback surveys to improve customer experience.
  • Suggested improvements to designs and documentation to improve product reliability and manufacturability.

Customer Specialist

ZEN.COM
01.2021 - 05.2022
  • Partnering with customers to effectively resolve issues through email, chat, and phone.
  • Provided customers with detailed information on company products, services and materials.
  • Resolving customer complaints with empathy, resulting in a 98% customer satisfaction rate.
  • Troubleshooting and resolving application-level issues with a 97% resolution rate on first contact.
  • Maintaining composure, resilience, and flexibility as customer needs evolve.
  • Fostering customer loyalty and brand advocacy through positive and empathetic interactions.
  • Representing ZEN.COM at all times.


Education

Make Up Artist -

Artystyczna Alternatywa
Krakow, Poland
04.2001 -

High School Diploma -

High School NO. X KEN
Krakow, Poland
04.2001 -

Skills

    Jira

    Zendesk

    Customer io

    Microsoft Office

    Analytics and Reporting

    Complex Problem Solving

    Communication Skills

    Adaptability

    Editing and proofreading

Languages

Polish
Native language
English
Advanced
C1

Timeline

Product Communication Specialist

ZEN.COM
01.2024 - Current

Quality Control Specialist

ZEN.COM
05.2022 - 01.2024

Customer Specialist

ZEN.COM
01.2021 - 05.2022

Make Up Artist -

Artystyczna Alternatywa
04.2001 -

High School Diploma -

High School NO. X KEN
04.2001 -

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Weronika DoskoczProduct Communication Specialist