Weronika Dylewska
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist in German
Voice Contact Center
11.2021 - Current
- Collaborate with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answer telephone calls promptly to avoid on-hold wait times.
- Handling of e-mail correspondence.
- Technical support for customers in connection with the operation of the ECE Retailer Support web portal, entering sales data into the system, creating and deactivating tenant accounts and updating data.
- Cooperation with IT, Rent Accounting and Center Management in the respective countries (Poland, Germany, Austria).
- Coordinating a project related to the Singu FM portal - meetings with gallery technical managers, creating meeting reports, preparing the knowledge base for the team, entering data into the system.
Postal Supplier
Deutsche Post AG
07.2021 - 09.2021
- Delivering letters and parcels.
- Operation of the Deutsche Post AG postal system.
- Sorting of postal correspondence.
Cashier Specialist
IKEA
10.2018 - 07.2021
- Manage special actions such as returns processing and payment reversals for team members.
- Reconcile cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Monitor self-checkout systems and provide help in resolving complex problems.
- Cooperation with the warehouse, the sales department and the customer service department.
- Picking and transferring orders in the logistics department.
Education
Administration Technician - Administration
Cosinus
Lublin07.2025
Master's Degree - German Philology
Uniwersytet Marii Curie-Skłodowskiej
Lublin06.2023
Bachelor's Degree - German Philology
Uniwersytet Marii Curie-Skłodowskiej
Lublin, Poland07.2021
Skills
- Call Center Operations
- Retail store support
- Consultative Sales
- Document Control
- Report Preparation
- Technical Support
- Microsoft Outlook
- Microsoft Dynamics
Languages
Polish
Native language
German
Advanced
C1
English
Upper intermediate
B2
Timeline
Customer Service Specialist in German
Voice Contact Center
11.2021 - Current
Postal Supplier
Deutsche Post AG
07.2021 - 09.2021
Cashier Specialist
IKEA
10.2018 - 07.2021
Administration Technician - Administration
Cosinus
Master's Degree - German Philology
Uniwersytet Marii Curie-Skłodowskiej
Bachelor's Degree - German Philology
Uniwersytet Marii Curie-Skłodowskiej
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