I work in SaaS and technology environments, focusing on business operations, process optimization, and data-driven decision-making. I specialize in identifying operational gaps, improving workflows, and managing cross-functional projects that support business growth. My experience includes RevOps, CRM systems, SQL, data analysis, and operational optimization in fast-paced remote environments. I’m particularly interested in operational strategy, AI-driven workflows, automation, and scalable business solutions. I enjoy solving complex problems, improving systems, and creating efficient processes with measurable impact. Outside of work, I enjoy reading, sports, Spanish culture, and spending time with my dogs.
Nazywam się
Weronika Mańk
Warszawa
Profil zawodowy
Podsumowanie
1
Certification
6
years of post-secondary education
12
years of professional experience
Doświadczenie
TextWrocław
Operations Specialist
02.2025 - obecnie
Doświadczenie
- Driving operational efficiency and process optimization initiatives across cross-functional teams
- Identifying operational gaps and implementing scalable workflow improvements
- Managing projects focused on business operations, monetization, and process effectiveness
- Analyzing operational data and translating insights into business recommendations
- Supporting data-driven decision-making in fast-paced SaaS environments
- Contributing to workflow automation and AI-driven operational solutions
- Collaborating with stakeholders to improve internal processes and business performance
ZnanyLekarzWarszawa
RevOps Specialist
07.2022 - 01.2025
Doświadczenie
- Driving CRM and operational process optimization initiatives within HubSpot environments
- Identifying workflow inefficiencies and implementing scalable process improvements across operations and sales functions
- Supporting sales funnel optimization and revenue-focused operational initiatives through data analysis and process enhancements
- Managing cross-functional projects and operational initiatives in fast-paced SaaS environments
- Improving data quality, reporting accuracy, and operational transparency to support business decision-making
- Contributing to onboarding, process documentation, and operational knowledge-sharing initiatives
- Collaborating with local and international stakeholders to align processes, improve efficiency, and support business growth
ZnanyLekarzWarszawa
Chat Supervisor
06.2021 - 07.2022
Doświadczenie
- Leading onboarding and enablement initiatives for healthcare professionals using patient management and communication tools
- Supporting adoption and effective platform usage through training, guidance, and process optimization
- Providing operational insights and user-focused recommendations to improve communication flows and overall user experience
- Contributing to continuous improvement initiatives by leveraging feedback, behavioral insights, and platform analysis
- Participating in cross-functional projects focused on product improvements, workflow optimization, and feature implementation
- Collaborating with product and operational teams during project planning, testing, and rollout phases
- Conducting product and process deep dives to identify improvement opportunities and support future platform enhancements
Communication UnlimitedWarszawa
Project Manager
11.2020 - 07.2021
Doświadczenie
- Managed projects for a major agency client
- Directly communicated with clients
- Developed project execution concepts
- Prepared project cost estimates
- Managed the work of art directors and copywriters
CoccodrilloWarszawa
Customer Sales and Service Specialist
01.2020 - 09.2020
Doświadczenie
VagabondWarszawa
Sales Specialist
04.2017 - 02.2018
Doświadczenie
IntersportWarszawa
Customer Service Specialist
05.2014 - 07.2014
Doświadczenie
MPTWarszawa
Specialist in Foreign Customer Support
07.2013 - 09.2013
Doświadczenie
Stowarzyszenie Filmowców PolskichWarszawa
Intern
03.2016
Doświadczenie
Festiwal Filmowy CinemaforumWarszawa
Intern
12.2015
Doświadczenie
Festiwal Filmowy Kamera AkcjaWarszawa
Intern
10.2015
Doświadczenie
Wykształcenie
University of Cardinal Stefan WyszyńskiWarsaw
Bachelor's degree from Cultural Studies
10.2013 - 06.2016
Wykształcenie wyższe
I was awarded the Rector's Scholarship for the top-performing students at UKSW (Cardinal Stefan Wyszyński University). My bachelor's thesis, titled "Mentor, Partner, Adversary? The Role of Film Critics in Contemporary Polish Film Culture" received the highest prize in the competition held by the Faculty of Humanities at UKSW.
University of Cardinal Stefan WyszyńskiWarsaw
Master's Degree from Cultural Studies
10.2016 - 10.2019
Wykształcenie wyższe
Title of my master's thesis: "Portrayal of Motherhood in Films by Wojciech Smarzowski".
Umiejętności
- Analytical thinking
- CRM familiarity
- Excellent Google Sheets proficiency
- SQL knowledge
- Clear and effective communication with teams
- Process optimization & workflow improvement
- Data-driven decision making
- Ownership mindset & accountability
- Problem-solving skills
- Adaptability in fast-paced SaaS environments
- Attention to detail and data accuracy
- Proactive approach and ownership mindset
- Ability to translate data into business insights
Languages
English
Zaawansowany
C1
Spanish
Średnio zaawansowany
B1
Certyfikacja
- Google UX Design
- Data Analyst in SQL
- Google Sheets - The Comprehensive Masterclass
- HubSpot Reporting
- Hubspot Revenue Operations Certified
Oś czasu
Operations Specialist
Text
02.2025 - obecnie
RevOps Specialist
ZnanyLekarz
07.2022 - 01.2025
Chat Supervisor
ZnanyLekarz
06.2021 - 07.2022
Project Manager
Communication Unlimited
11.2020 - 07.2021
Customer Sales and Service Specialist
Coccodrillo
01.2020 - 09.2020
Sales Specialist
Vagabond
04.2017 - 02.2018
University of Cardinal Stefan Wyszyński
Master's Degree from Cultural Studies
10.2016 - 10.2019
Intern
Stowarzyszenie Filmowców Polskich
03.2016
Intern
Festiwal Filmowy Cinemaforum
12.2015
Intern
Festiwal Filmowy Kamera Akcja
10.2015
Customer Service Specialist
Intersport
05.2014 - 07.2014
University of Cardinal Stefan Wyszyński
Bachelor's degree from Cultural Studies
10.2013 - 06.2016
Specialist in Foreign Customer Support
MPT
07.2013 - 09.2013