Wesley Mamboininga
Krakow,12
Summary
.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.Proficient in Microsoft Excel and ERP systems
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Foundever
09.2022 - 03.2025
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Assisted team in implementing new CRM software, enhancing customer tracking and service efficiency.
- Provided training to new representatives on best practices for customer engagement and issue resolution.
- Conducted follow-up calls to ensure customer satisfaction and resolve any outstanding issues effectively.
Order Processing Clerk
SPAR
02.2020 - 08.2021
- Processed customer orders accurately and efficiently using order management software.
- Invoiced and followed up customer payments.
- Increased overall productivity by implementing a system for organizing incoming orders based on priority or special requirements.
- Streamlined order processing time with efficient data entry and accurate documentation of customer orders.
- Monthly sales planning
- Assisted accounting department in resolving billing issues, leading to increased accuracy in invoicing and timely payments.
Sales Order Coordinator
Delta Beverages
01.2019 - 01.2020
- Processed sales orders efficiently, ensuring accuracy in order entry and documentation.
- Coordinated with cross-functional teams to resolve customer inquiries and enhance service delivery.
- Managed inventory levels, tracking product availability to support timely order fulfillment.
- Monitored daily sales performance and provided feedback to each team member.
Education
Bachelor - International Business Management
Akademia Nauk Stosowanych Wincentego Pola W Lublinie
Lublin08-2024
Skills
- Customer service
- Critical thinking
- Data entry
- Microsoft Excel
- Microsoft Office Suite
- Order Management
- ERP systems
Timeline
Customer Service Representative
Foundever
09.2022 - 03.2025
Order Processing Clerk
SPAR
02.2020 - 08.2021
Sales Order Coordinator
Delta Beverages
01.2019 - 01.2020
Bachelor - International Business Management
Akademia Nauk Stosowanych Wincentego Pola W Lublinie
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