WHITNEY TATUM

• Spearheaded a complete overhaul of the training materials, boosting efficiency by 60%
• Managed over 50 patient calls per day
• Raising patient comment scores above 95%
• Standardized office procedures by compiling and eliminating redundant data, improving efficiency by 42%
• Undertook and helmed the department during initial training due to the COVID-19 healthcare staffing crisis.

• Oversaw a team of 7 corporate students' abilities and grasp of English, keeping appropriate records and preparing progress reports
• Promoted within 6 months and undertook additional responsibilities, which included leading specialized lessons
• Designed and developed instructional activities using data from student learning style assessments
• Boosted student performance by 35% by defining clear goals and communicating performance metrics.

• Cultivated relationships with students, raising retention to above 60%
• Facilitated class discussion to cultivate students' motivation to expand their understanding
• Personalized instruction based on individual students' needs, interests, and capabilities, earning an above-average evaluation score of 4.8/5
• Liaised with the Japanese team to help boost retention and sales.

• Managed the front office team
• Advised residents and family members to participate in the facility community events, doubling attendance rates
• Carried out and conducted training for the transition from paper to digital documentation
• Slashed client issues by 53% with the introduction of surveys and questionnaires

Dean's List 2013 & 2015 Awarded Cum Laude Received Study Abroad Scholarship Study

Exchange Program, Received Study Abroad Scholarship Awarded Study Abroad