Wibabara Pacifique
Bydgoszcz
Summary
Dynamic and results-driven sales support professional with expertise in mobility consultancy and a strong command of English. Proven ability to provide comprehensive support to sales teams, streamline processes, and improve client engagement. Skilled in handling customer inquiries, coordinating with internal departments, and managing documentation to ensure smooth sales operations. Adept at multitasking in fast-paced environments, with a keen eye for detail and a customer-focused mindset. Equipped with excellent communication skills, both verbal and written, to assist in delivering clear, effective solutions for clients in the mobility sector.
Overview
9
9
years of professional experience
Work History
Quality Analyst
Amazon Poland
11.2023 - 07.2024
- Evaluated function, performance, and design compliance of every product against design standards and customer needs.
- Recorded findings of the inspection process, collaborating with a quality team to implement corrective actions.
- Strengthened internal communication channels through regular meetings with stakeholders across departments, facilitating seamless information exchange related to quality assurance efforts.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with product management to clarify requirements, ensuring test plans fully addressed user needs.
- Led quality assurance teams in high-stakes projects, maintaining focus on deliverables under tight deadlines.
Senior Compliance Associate
Amazon Poland
08.2022 - 10.2023
- Assisted with the development of compliance objectives and strategies.
- Identified gaps in existing compliance processes and recommended updates.
- Coordinated responses to regulator inquiries or investigations, minimizing penalties or sanctions related to non-compliance findings.
- Strengthened internal controls by identifying areas of weakness and recommending actionable solutions for improvement.
- Established positive working relationships with regulators through transparent communication practices and timely response delivery .
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Billing and Invoice Specialist
Taylor Shipping Solution Gdansk
01.2022 - 07.2022
- Send invoices and account updates to clients, Keep an accurate record of client accounts and outstanding balances,
- Conducted thorough invoice audits, identifying errors and rectifying discrepancies to maintain accurate financial records.
- Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
- Contributed to successful audit outcomes by providing well-organized documentation and clear explanations of invoice processes.
- Reduced payment discrepancies through meticulous reconciliation of invoices with purchase orders and contracts.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Prepared monthly and deliverable-based invoicing.
Customer Service Specialist
MTN Telecommunication Company
01.2016 - 01.2017
- Answering phone calls, Responding to customer questions and complaints, Giving customers information about products and services, follow up on customer queries and provide
- Investigated and resolved accounting, service, and delivery concerns.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Arts - International Tourist And Hospitality Management
Wyższa Szkolą Gospodarki Bydgoszcz
Bydgoszcz03.2023
Skills
- Microsoft office 365 (word, excel, PowerPoint
- Attention to details
- Communication skills
- Time management
- Teamwork
- Audit management
- Salesforce
- Problem-Solving
- Data Analysis
- Customer Focus
- QA methodologies mastery
- Customer Service
- SAP application
- Client Relationship Management
Languages
English
Proficient
C2
French
Upper intermediate
B2
Kinyarwanda
Proficient
C2
Academic Credentials And Certification
- Wyzsza szkola gospodarki Bydgoszcz, Poland, Bachelor of international tourism and hospitality management
- Secondary school in Rwanda, Rwanda, Computer science and management
Personal Information
- Date of Birth: 1996
- Nationality: Rwandese
- Marital Status: single
Timeline
Quality Analyst
Amazon Poland
11.2023 - 07.2024
Senior Compliance Associate
Amazon Poland
08.2022 - 10.2023
Billing and Invoice Specialist
Taylor Shipping Solution Gdansk
01.2022 - 07.2022
Customer Service Specialist
MTN Telecommunication Company
01.2016 - 01.2017
Bachelor of Arts - International Tourist And Hospitality Management
Wyższa Szkolą Gospodarki Bydgoszcz
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