Wiktor Wróbel

Responsibilities:

• Managed customer onboarding processes, ensuring seamless integration and satisfaction with hotel management systems.
• Provided technical support for hardware and software issues, ensuring timely resolution and customer satisfaction.
• Diagnosed complex system malfunctions, implementing effective solutions to restore functionality.
• Analyzed customer feedback and usage data to identify areas for service improvement and product enhancement.
• Leveraged AI tools alongside CRM systems to enhance operational efficiency.
• Collaborated with cross-functional teams to enhance product performance and user experience.
• Developed troubleshooting documentation, improving team efficiency and knowledge sharing.
• Managed escalated support cases, coordinating with development teams for critical issue resolution.
• Led initiatives to streamline support processes, reducing response times and increasing service quality.
• Analyzed security incidents and developed response plans to mitigate risks effectively.
• Collaborated with IT teams to implement security measures and enhance system integrity.

Achievements:

• Monitored and enhanced customer satisfaction metrics to uphold a CSAT above 95%.
• Executed upselling strategies, driving 30% of new monthly recurring revenue over the past year.

Responsibilities:

• Directed inbound lead engagement to streamline the sales process, ensuring smooth transitions from qualification to contract execution.
• Executed outbound activities to establish and nurture a personal contact portfolio through LinkedIn and cold emailing.
• Facilitated the co-creation of comprehensive onboarding programs to ensure a smooth transition for new hires.
• Facilitated onboarding and developmental training sessions for colleagues, focusing on business and product modules.
• Maintained regular communication with current clients to address needs and ensure service excellence.
• Oversaw client onboarding initiatives to streamline processes and improve efficiency. Collaborated with teams to design comprehensive onboarding procedures that align with organizational goals.
• Reviewed and analyzed customer project inquiries to facilitate effective project management and response strategies.
• Assisted in crafting sales proposals to support team objectives. Participated in delivering presentations to enhance client understanding. Aided in organizing webinars to facilitate knowledge sharing.
• Facilitated organization and participation in industry trade fairs to enhance brand visibility.

Achievements:

• Identified and onboarded ten new customers, resulting in an increase of around 420,000 PLN in annual recurring revenue.

Responsibilities:

• Supervised workforce activities and optimized operational workflows to ensure efficiency and productivity.
• Defined and monitored sales objectives to enhance team performance.
• Managed end-to-end sales operations in B2B sector, ensuring alignment with key client needs and objectives.
• Identified and engaged potential service providers and clients to expand business network.
• Achieved successful recruitment of qualified staff to strengthen team dynamics. Delivered comprehensive onboarding experiences that improved employee retention. Enhanced product training and professional development programs, resulting in increased team performance.
• Generated comprehensive reports and conducted results analysis to enhance operational efficiency.

Achievements:

• Optimized store profitability by consistently achieving 99% of sales targets and maintaining an EBITDA level of 16%.

Responsibilities:

• Directed coordination of B2B sales department activities to enhance operational efficiency.
• Delivered targeted training programs to enhance product knowledge among employees and clients.
• Oversaw and established performance goals for sales representatives.
• Oversaw preparation of commercial offers and maintained strategic relationships with key clients.
• Facilitated organization and participation in industry trade fairs to enhance brand visibility.
• Collaborated with cross-functional teams to refine and expand product offerings, aligning with customer needs.
• Generated comprehensive sales reports and conducted thorough analysis of results.

Achievements:

• Achieved quarterly sales growth of 20–25%.
• Achieved victory in company-wide sales competition for diamond scoring tools alongside field sales representatives.

• Responsibilities:
• Oversaw management of B2B client relationships across European markets, focusing on Norway, France, and the UK.
• Assisted in preparing commercial offers in English. Supported issuance of international invoices. Facilitated communication with clients regarding financial documents.
• Executed strategies for launching products in international markets to expand market reach.
• Managed logistics coordination by negotiating with freight companies and selecting optimal shipping offers.