Wiktoria Janicka
Summary
Accomplished in elevating guest experiences at Southernmost Beach Resort, I excel in high-pressure environments, showcasing exceptional customer service and adeptness in event setup and breakdown. My leadership at Dom Nad Wodospadem enhanced team performance through effective training and staff management, underpinning my strong work ethic and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Intern
Southernmost Beach Resort
09.2023 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Set up banquet tables and chairs based on event requirements.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Worked with banquet manager to coordinate event set up and schedule.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Supervisor
Dom Nad Wodospadem
06.2020 - 09.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Pool Server
Four Seasons Resort And Residences Jackson Hole
06.2022 - 09.2022
- Contributed to the development of seasonal cocktail menus by offering input on popular trends and local preferences.
- Maintained a clean and organized pool area for optimal guest comfort and safety.
- Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at the pool area.
- Provided exceptional tableside service by anticipating guest needs and monitoring satisfaction throughout their visit.
Server
Kawiarnia Kulturalna
03.2016 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
Master - Law
Higher School of Law
Wroclaw09.2023
Skills
- Exceptional customer service
- Cash Handling
- Strong Work Ethic
- Strong teamwork
- Time Management
- Event Setup and Breakdown
- Safe Food Handling
- Training and mentoring
- Staff Management
- Employee Motivation
- Inventory Control
- Project Planning
Languages
Polish
Proficient
C2
English
Advanced
C1
German
Limited Working
A1
Timeline
Intern
Southernmost Beach Resort
09.2023 - 08.2024
Pool Server
Four Seasons Resort And Residences Jackson Hole
06.2022 - 09.2022
Supervisor
Dom Nad Wodospadem
06.2020 - 09.2023
Server
Kawiarnia Kulturalna
03.2016 - 03.2020
Master - Law
Higher School of Law
Similar Profiles
Julia ZajacJulia Zajac
Guest Services Agent at Southernmost Beach ResortGuest Services Agent at Southernmost Beach Resort
Diyorjon MamashofievDiyorjon Mamashofiev
Reservations Agent at Southernmost Beach ResortReservations Agent at Southernmost Beach Resort
Wiktoria JanickaWiktoria Janicka
Food and Beverage Intern at Southernmost Beach ResortFood and Beverage Intern at Southernmost Beach Resort