Summary
Overview
Work History
Education
Skills
Websites
Hobbies
Certification
Consent
Languages
Timeline
Generic

Wiktoria Kasińska

Summary

Experienced Data Analyst and Content Moderator with strong background in analyzing data and reviewing digital content to ensure quality, compliance and platform safety. Known for critical thinking and ability to perform well in fast-paced environments. Confident working independently or as a part of a team, with a focus on accuracy, efficiency and delivering high standards consistently.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Data analyst with Swedish

Accenture Services
09.2021 - Current
  • Responsible for reviewing, classifying and when necessary, removing content in accordance with client guidelines and policies, using dedicated tools and internal channels
  • Investigating complex content-related issues and resolving them
  • Supporting and representing the interests of the user community by helping to maintain a safe and respectful online environment, ensuring that all content complied with platform polices and safety guidelines

Customer Services Specialist with Swedish

Teleperformance
09.2018 - 06.2021
  • Company Overview: Customer service representative in an international team for the largest computer software manufacturer in the world.
  • Technical support with sales.
  • Daily communication with clients via chat, phone and mail in Swedish, occasionally in English.
  • Logging the cases on internal systems (in English), getting up to date with client's products & services, sales.
  • Working towards reaching targets.
  • Customer service representative in an international team for the largest computer software manufacturer in the world.

Receptionist

Courtyard by Marriott Kungsholmen
03.2018 - 09.2018
  • Promotion from the position of trainee to the position of receptionist after completing three months of apprenticeship.
  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them.
  • Corresponded with clients through email, telephone, or postal mail.
  • Check in & out and daily duties set by supervisor.
  • Cooperating with other departments.
  • Taking care of VIPs.


Conference/ event hostess

Embassy of Poland Stockholm
  • Conference/ event hostess at Embassy of Poland in Stockholm.
  • Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
  • Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
  • Assisted with post-event cleanup and breakdown, ensuring the venue was returned to its original state in a timely manner for subsequent events.

Receptionist/ Conference hostess

Quality Hotel Friends
  • Performed 6 weeks long practice on the field of hospitality technical and hostess in conferences.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Personal Care Assistant

Attendo AB
  • Provided medical and personal care assistance
  • Provided emotional support and companionship by engaging in meaningful conversations, activities, and social outings with clients.
  • Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

Education

Hospitality and Tourism Programee - orientation/vocation hotel and meetings

Stockholm Hotel and Restaurant school
01.2018

Skills

  • Microsoft Office
  • Zendesk
  • Hotel Management Software - Opera Property Management System
  • CMR
  • Strong organizational skills
  • Problem-solving
  • Adaptability and flexibility
  • Time management
  • Call center experience
  • Task prioritization
  • Teamwork and collaboration

Hobbies

I enjoy exploring social media trends, reading Swedish literature, and learning about mental health. These interests help me stay informed, think critically, and understand people better - both online and offline.

Certification

Junior Achievement Europass - Mobility

Consent

I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.

Languages

Polish
Bilingual or Proficient (C2)
Swedish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Data analyst with Swedish

Accenture Services
09.2021 - Current

Customer Services Specialist with Swedish

Teleperformance
09.2018 - 06.2021

Receptionist

Courtyard by Marriott Kungsholmen
03.2018 - 09.2018

Conference/ event hostess

Embassy of Poland Stockholm

Receptionist/ Conference hostess

Quality Hotel Friends

Personal Care Assistant

Attendo AB

Hospitality and Tourism Programee - orientation/vocation hotel and meetings

Stockholm Hotel and Restaurant school
Wiktoria Kasińska