Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wiktoria Mach

Zielona Góra

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

4
4
years of professional experience

Work History

Receptionist

Etna SPA
10.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.

Kindergarten Teacher's Assistant

Akademia Przedszkolaka (local kindergarten)
07.2022 - 09.2022
  • Helped teacher prepare instructional material and displays.
  • Cleaned, organized and restocked classrooms for upcoming classes.

Shop Assistant

Guess Jeans
06.2021 - 07.2022
  • Completed daily tasks accurately and on-time to support shop needs.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Greeted customers entering store and offered assistance with requirements.
  • Organized shelves to remove slow moving items and add new merchandise.

Shop Assistant

Domidea (local interior design store)
10.2019 - 06.2021
  • Completed daily tasks accurately and on-time to support shop needs.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Greeted customers entering store and offered assistance with requirements.
  • Checked incoming orders and organized new stock.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Reviewed prices and performed audits to detect and correct price discrepancies.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Master of Science -

SWPS
Poznań, Poland
07.2024

Skills

  • Shop Organization
  • Billing and Payment Processing
  • Phone Systems
  • Special Requests
  • Calendar Management
  • Time Management
  • Document Control
  • Patient Benefits Confirmation

Languages

Polish
Native language
English
Upper intermediate
B2

Timeline

Receptionist

Etna SPA
10.2022 - Current

Kindergarten Teacher's Assistant

Akademia Przedszkolaka (local kindergarten)
07.2022 - 09.2022

Shop Assistant

Guess Jeans
06.2021 - 07.2022

Shop Assistant

Domidea (local interior design store)
10.2019 - 06.2021

Master of Science -

SWPS

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Wiktoria Mach