Wiktoria Pastor
Kraków
Summary
I am a skilled professional with expertise in preparing monthly ad hoc reporting. My proficiency in SQL, Google Sheets and Google Docs allows me to efficiently create accurate reports, while my creativity and problem-solving skills enable me to continuously improve reporting efficiency and accuracy. I am also skilled in performance metrics evaluation, efficiency, time management and teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Collections Support Analyst (Reporting)
Accenture Services
06.2023 - Current
- Manage all Collections reporting needs to include generating and validating routine, scheduled, unique and ad hoc reports.
- Design and build data sets, from various sources while thinking strategically about uses of data and how data use interacts with data design.
- Working with stakeholders and managers on improving processes and day-to-day work for employees and clients.
Collections Support Analyst (Reporting)
Accenture Services
08.2021 - 06.2023
- Prepared monthly reports with client needs using SQL and Google Sheets.
- Maintained ongoing schedule and documentation for all reporting procedures.
- Improved existing reports by researching data sources, compiling and cleaning data and designing output.
- Implemented employee incentive initiatives to increase productivity and improve morale.
- Organized meetings with stakeholders and unit managers to discuss their needs for various reports.
Senior Collections Analyst
Accenture Delivery
02.2021 - 08.2021
- Team Leader's backup.
- Delegated Daily Tasks to team members to optimize group productivity.
- Identified loops in procedures and worked with SMEs on solution and updates.
- Coached team on company policies, procedures and best practices to enhance operational efficiency and employee productivity.
Collections Analyst
Accenture Delivery
12.2019 - 02.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Analyzed customer financial records to determine appropriate payment plan.
- Assisted with difficult customer related situation to most appropriately work on resolving the issue while continuing a good relationship with Client.
Waitress
AmRest
08.2018 - 10.2019
Education
High School Diploma -
Powiatowy Zespół Nr 9 Szkół Im. M. Dąbrowskiej
Kęty, Poland05.2017
Skills
- Operational, Business and Financial Reporting
- Analysis
- Documentation
- SQL and Excel
Certification
- Google Data Analytics Professional Certificate
- MySQL: Implementing Data Transformation/Integration Processes
- Podstawy zapytań SQL i programowania w języku T-SQL w bazach danych Microsoft SQL Server
- BPO OTC Certification program: OTC Basics
Timeline
Senior Collections Support Analyst (Reporting)
Accenture Services
06.2023 - Current
Collections Support Analyst (Reporting)
Accenture Services
08.2021 - 06.2023
Senior Collections Analyst
Accenture Delivery
02.2021 - 08.2021
Collections Analyst
Accenture Delivery
12.2019 - 02.2021
Waitress
AmRest
08.2018 - 10.2019
High School Diploma -
Powiatowy Zespół Nr 9 Szkół Im. M. Dąbrowskiej
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