Wiktoria Ptaszyńska

• Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Reduced invoice processing time with accurate data entry and timely vendor communication.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Implemented a new system for organizing physical and electronic records, reducing document retrieval time significantly.
• Process high volumes of vendor documents into SAP system in line with Policies and Procedures
• Challenge non-compliant documents which impact timely payments whilst still meeting KPI's and SLA's set
• Organize own workload to meet daily targets and work very closely with the immediate and wider Accounts Payable team
• Providing quality customer service by working closely with internal colleagues
• Finding solutions and identify opportunities for process improvements
• Supporting manager with regular review of the documentation
• Reconciling balances with client accounting
• Performing Vendor statements on daily basis

• Process payments on banking and customer systems
• Monitoring of financial liquidity on bank accounts
• Troubleshooting payment issues
• Providing customer feedback on payments
• Accounting for tenant payments
• Reconciling balances with client accounting
• Supporting all parties involved in the financial processes

• Email support in Polish and English

Warsaw

• Providing telephone service to individual customers in Polish and English
• Sales of retail banking products
• Opening and closing bank accounts
• Encouraging customers to use additional services
• Handling credit applications
• Ensuring customer satisfaction with banking services
• Handling complaints
• Email and telephone support of leasing campaigns
• Supporting customers with online and mobile services

• Providing telephone services to individual customers in Polish language
• Opening and closing bank accounts
• Encouraging customers to use additional services
• Handling credit applications
• Ensuring customer satisfaction with banking services
• Supporting customers with online and mobile services