Wiktoria Sarna

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Learned duties for various positions and provided backup at key times.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Built relationships with customers to encourage repeat business.

This job gave me the opportunity to experience both the administrative and the practical aspects of the psychology field, as I worked with over 40 psychologists, therapists and psychiatrists. Having access to various resources, such as books written by psychology professors, psychological tests and evaluations, etc. helped me grasp the essence of the field and it undoubtedly set me straight on the path of becoming a psychologist myself.

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Drafted correspondence and other documents for CEO and department heads in company's voice.
• Assisted coworkers and staff members with special tasks on daily basis.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Established administrative work procedures to track staff's daily tasks.
• Volunteered to help with special projects of varying degrees of complexity.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Performed research to collect and record industry data.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Helped clients pick out specialists according to their individual needs.
• Coordinated psychology student internships, not only teaching them some administrative aspects of the psychology field, but also showing them various resources, such as psychological tests - consulting all above with a supervisor beforehand.

• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Developed strategies to streamline and improve office procedures.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Assisted development and implementation of new administrative procedures.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Liaised between clients and vendors and maintained effective lines of communication.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.