Wiktoria Widła
Krakow,Poland
Summary
Customer-focused professional with experience in customer support, operations, and invoice management within an international environment. Skilled in resolving complex product and order-related issues, handling customer inquiries in English, and ensuring accurate documentation. Experienced in collaborating with cross-functional teams, maintaining compliance with internal procedures, and delivering high-quality service while meeting performance and customer satisfaction standards.
Overview
8
8
years of post-secondary education
4
4
years of professional experience
Work history
Global Customer Solutions Analyst
Accenture
Krakow, Lesser Poland
2025.07 - Current
- Delivered operational support to global clients by handling customer inquiries in English.
- Investigated and resolved complex product- and order-related issues, ensuring timely and effective solutions.
- Utilized internal systems and tools to track, document, and escalate customer cases when required.
- Collaborated with cross-functional teams to ensure efficient service delivery and seamless customer experience.
- Maintained high service quality by adhering to internal SLAs and customer satisfaction standards.
- Ensured accuracy, consistency, and compliance when managing sensitive customer information.
Office Worker
ED RED JSC
2024.05 - 2025.07
- Assisted with office correspondence, including receiving, sorting, distributing, and sending mail.
- Provided administrative support by preparing and formatting documents (primarily in Microsoft Excel), assisting with record-keeping and archiving, and helping manage office supplies.
- Operated office equipment (copying, scanning, printing documents, handling phone and email communication).
- Issued, verified, and amended payment invoices, ensuring accuracy and compliance with company policies.
Customer Service
EasyEKO LLC
2022.10 - 2024.05
- Handled customer service calls, presenting and tailoring offers for individual clients.
- Entered customer data into system, and scheduling meetings with sales representatives.
- Trained new team members in use of the predictive system (Focus, ACX).
Education
Baccalaureate - English Philology
University of the National Education Commission
2023.01 - 2026.07
Baccalaureate - Ethnology and Cultural Anthropology
Jagiellonian University
2019.01 - 2023.01
Skills
- Data Analysis and Presentation - Proficient in interpreting complex data and presenting it in a clear format
- Document management - Experienced in maintaining organized, complete documentation, which I attained in my job as an office assistant
- Project and Time Management - Successful work and study balance during working days and lectures on weekends, which indicates strong planning, and execution
- Teamwork and Communication - Advanced in working on group projects, ensuring adherence to goals and quality control
- MS Office - Proficient in utilizing advanced features of MS Office, with a strong emphasis on Excel
- Creativity and Resolving Issues - I have honed my problem-solving skills through diverse experiences across various academic settings and professional environments
- Positive attitude and open-mindedness - Through positive attitude and openness to people, I excel at tailoring solutions to interpersonal challenges and effectively addressing the needs of clients and collaborators
- Adaptability - Receptiveness to new skills allow to swiftly grasp complex concepts and efficiently acquire new competencies
LANGUAGES
Polish
Native
English
Proficient (C2)
German - A2
Beginner
INTERESTS
translations, literature, sports, language studies, history, psychology
Disclaimer
I hereby consent to the processing of my personal data for the purposes necessary to carry out the recruitment process in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).
Timeline
Global Customer Solutions Analyst
Accenture
2025.07 - Current
Office Worker
ED RED JSC
2024.05 - 2025.07
Baccalaureate - English Philology
University of the National Education Commission
2023.01 - 2026.07
Customer Service
EasyEKO LLC
2022.10 - 2024.05
Baccalaureate - Ethnology and Cultural Anthropology
Jagiellonian University
2019.01 - 2023.01