Dance is my passion, which I have been developing for many years Since childhood, I have attended ballet classes and was a member of a dance team I participated in numerous international dance competitions, which taught me discipline, perseverance, and excellent time management Dance also enhances my creativity and teamwork skills I regularly participate in dance performances, which allow me to draw inspiration These experiences enrich my perspective on culture and art and motivate me to keep growing
Wiktoria Zapiec
Warsaw
Summary
I am an energetic and ambitious person with a clear plan for my life. Working with people is my passion, and I love dynamic environments where I can take care of others' comfort and well-being. I graduated with a Master's degree in International Tourism in Poznań, which allowed me to better understand the needs of travelers from different cultures. I have several years of experience in customer service as a support agent, receptionist, and waitress, which has taught me effective communication, time management, and how to handle stressful situations. My experience in hospitality and reception has helped me maintain a high standard of service and develop problem-solving skills.
I thrive in diverse and challenging environments.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Office Assistant
Accace sp. z o.o.
04.2024 - Current
- As an Office Assistant, I am responsible for maintaining the company's image.
I manage the office, providing administrative support to the office and employees.
I handle the recording of incoming and outgoing correspondence.
I plan business trips for employees and the company’s clients.
I organize high-profile events and collaborate with suppliers to ensure the office is well-stocked.
I assist the HR team in creating a friendly and positive work environment.
Customer service agent
Simply contact
09.2020 - 02.2024
- High-quality customer service, document verification, technical support assistance, building a positive company image, and training new employees.
Responding to inquiries and resolving issues related to passenger rides for Bolt, as well as assisting drivers with completed rides.
Conducting training sessions for new employees, including mentoring them in handling inquiries.
Monitoring and verifying Bolt rides across Poland.
Ride Operation
Beach Boardwalk
06.2022 - 09.2022
- Operating amusement park machines, ensuring the safety of participants on specific attractions, and assisting park guests.
Primarily, focusing on guest safety and providing all necessary information.
Waitress
Bar a Boo
01.2019 - 07.2021
- Waitstaff service, preparation of drinks and cocktails. Conducting bartending and waiter training sessions.
Working as part of a team and performing effectively under time pressure.
Customer Assistant
Reserved
07.2016 - 12.2017
- Customer service, receiving and stocking goods, and conducting inventory management.
Designing and executing store display arrangements.
Education
Master's Degree - International Tourism
Adam Mickiewicz University
Poznan, Poland 10.2020 - 06.2022
Bachelor's Degree - Tourist Safety Management in Crisis Situations
Adam Mickiewicz University
Poznan, Poland 10.2016 - 06.2020
Bachelor's Degree - Geography
University of Coimbra
09.2018 - 01.2019
Skills
Teamwork
Working under pressure
Swimming skills
High personal culture
Composure in crisis situations
Communication skills
Decision-making
Openness
Attention to safety standards
Problem-solving and responding to inquiries
Availability
Certification
Emergency First Aid Course, 06/01/24, Emergency First Response, Jeannette Fudała
Interests
Timeline
Office Assistant
Accace sp. z o.o.
04.2024 - Current
Ride Operation
Beach Boardwalk
06.2022 - 09.2022
Master's Degree - International Tourism
Adam Mickiewicz University
10.2020 - 06.2022
Customer service agent
Simply contact
09.2020 - 02.2024
Waitress
Bar a Boo
01.2019 - 07.2021
Bachelor's Degree - Geography
University of Coimbra
09.2018 - 01.2019
Bachelor's Degree - Tourist Safety Management in Crisis Situations
Adam Mickiewicz University
10.2016 - 06.2020
Customer Assistant
Reserved
07.2016 - 12.2017
Similar Profiles
Roman M. MeysnerRoman M. Meysner
CEO, General Manager at Selena ESG Sp. z o.o, Ocean Sp. z o.oCEO, General Manager at Selena ESG Sp. z o.o, Ocean Sp. z o.o
Lucyna MuchaLucyna Mucha
Junior Strategic Buyer at Kaufland Polska Markety Sp. Z O.O. Sp. J.Junior Strategic Buyer at Kaufland Polska Markety Sp. Z O.O. Sp. J.
Paweł PłachtaPaweł Płachta
Technical Engineer at Atos Global Delivery Center Polska Sp. Z O.o. Sp. KTechnical Engineer at Atos Global Delivery Center Polska Sp. Z O.o. Sp. K
Eddy Edson GisagaraEddy Edson Gisagara
Commissioner - Social Affairs at RCA-PolandCommissioner - Social Affairs at RCA-Poland
LANA (SVITLANA) GOLICHENKOLANA (SVITLANA) GOLICHENKO
Brand Execution Services Coordinator STA/Manager at Colgate PalmoliveBrand Execution Services Coordinator STA/Manager at Colgate Palmolive