Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Hi, I’m
Winfred Muriuki
Warsaw,Warsaw
Summary
Overview
6
years of professional experience
Work History
Jumia Group
Customer Service Representative
05.2020 - 01.2022
Job overview
- Developed and sustained customer relationships with the existing customer base, building rapport as a personable and trusted representative
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet their needs thereby improving their customer experience
- Offered technical support to new and existing customers having trouble using the company's website
- Researched sales management trends to determine the success or failure of marketing for specific products.
La Salle, of the Christian Schools Fratelli Delle Scuole Cristiane
Librarian
01.2018 - 03.2020
Job overview
- Demonstrated analytical skills by Identifying a problem in lending and developing a book numbering system that reduced losses of books by 80%
- Demonstrated teamwork by working in teams of three, to develop class schedules for the entire school
- Created reports using word and excel demonstrating data entry skills and documenting an increase in readership by 70% by the end of my contract
- Built a collection for advanced readers by acquiring books and novels for advanced learners thereby increasing customer satisfaction.
La Salle, of the Christian Schools Fratelli Delle Scuole Cristiane
Accounts/ Front Desk Intern
06.2017 - 12.2017
Job overview
- Processed payments and assisted with payroll management using quickbooks
- Collaborated with peers on the reduction of expenses and unnecessary costs
- Performed administrative assistance duties like preparing and editing letters, reports, memos, and emails
- Resolved guest issues with creative solutions, escalating major concerns to management.
Royal Media Services
Media Librarian Intern
01.2017 - 05.2017
Job overview
- Organized production material at the point of ingestion to ensure the application of accurate and controlled metadata enabling content to be searchable and discoverable
- Excellent organization skills through cataloging to enable patrons to find the information they are looking for.
Tuskys Company Limited
Cashier
06.2016 - 12.2016
Job overview
- Utilized innate analytical and people skills to quickly become a reliable, proficient customer service representative able to work independently
- Provided inputs to the management on what customers want to buy in a particular season, and contributed to a 45% increase in sales
- Operated POS cash register and processed an average of 200-300 transactions per day
- Remained courteous and calm, even during moments of customer dissatisfaction.
Education
University of Euroregional EconomySt. Sienkiewicza 4; 05-410 Józefów
MBA from Management
03.2024
University Overview
Laikipia UniversityNyahururu, Kenya
Bachelor of Science from Library And Information Science
10.2016
University Overview
Skills
- Microsoft Excel
- Microsoft Word
- Retail Sales Customer Service
- Sales
- Warehousing Functions
- POS Systems Expertise
- Technical Support
Timeline
Customer Service Representative
Jumia Group
05.2020 - 01.2022
Librarian
La Salle, of the Christian Schools Fratelli Delle Scuole Cristiane
01.2018 - 03.2020
Accounts/ Front Desk Intern
La Salle, of the Christian Schools Fratelli Delle Scuole Cristiane
06.2017 - 12.2017
Media Librarian Intern
Royal Media Services
01.2017 - 05.2017
Cashier
Tuskys Company Limited
06.2016 - 12.2016
University of Euroregional Economy
MBA from Management
Laikipia University
Bachelor of Science from Library And Information Science
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