Summary
Overview
Work History
Education
Skills
Languages
Timeline
GDPR Clause
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Wioletta Mames

Summary

Motivated and detail-oriented customer service and sales specialist with over 4 years of professional experience in retail, hospitality, and service industries. Skilled in resolving complex customer issues, handling sales and warranty processes, and maintaining high service standards. Licensed insurance agent with strong interpersonal skills and a proactive, client-focused approach. Committed to building customer loyalty and enhancing the overall customer experience.

Overview

2026
2026
years of professional experience

Work History

Sales and Services Advisor

Media Expert
2024 - Current
  • Provided professional customer service related to product returns, warranty claims, and complaints, handling both formal documentation and face-to-face communication.
  • Resolved complex customer issues with a calm and solution-oriented attitude, even in high-pressure situations.
  • Ensured compliance with internal procedures, legal regulations, and company warranty policies.
  • Acted as a licensed insurance agent, offering and selling personalized insurance products based on individual customer needs.
  • Identified customer expectations and matched them with appropriate service and insurance solutions.
  • Coordinated the service request process to ensure efficient and timely warranty and repair support.
  • Managed, archived, and monitored sensitive banking, insurance, and service-related documentation in accordance with legal standards and company policies
  • Supported the after-sales process and maintained clear communication between service, sales, and logistics departments.

Hospitality Leader

McDonald's
2024 - 2024
  • Built and maintained strong guest relationships through active engagement and personalized service.
  • Resolved real-time service issues to maintain high levels of guest satisfaction.
  • Supported team members in upholding brand and service standards.
  • Introduced service improvements and hospitality initiatives.
  • Collaborated with management to implement company-wide service procedures.

Cashier / Sales Associate

Lewiatan
2021 - 2023
  • Monitored inventory levels and optimized stock replenishment.
  • Analyzed product needs and placed regular orders with suppliers.
  • Adjusted product offerings based on market trends and seasonal demand.
  • Ensured appealing and strategic product placement in promotional and high-traffic areas.

Restaurant Crew Member

McDonald's
2020 - 2021
  • Delivered excellent customer service while taking orders and handling inquiries.
  • Prepared and served food according to hygiene and safety standards.
  • Processed payments and operated cash register and card terminals.
  • Worked collaboratively with team members to maintain fast-paced service during peak hours.
  • Supported company sales goals and contributed to high customer satisfaction levels.

Education

High School Diploma -

III LO
Krakow, Poland

Skills

  • Customer Service & Sales
  • Complaint and Warranty Handling
  • POS and Cash Register Operation
  • Insurance Product Sales
  • Inventory & Order Management
  • Conflict Resolution
  • Product Merchandising
  • Critical thinking
  • Time management
  • Document Management
  • Team Collaboration

Languages

English
Full Professional

Timeline

Sales and Services Advisor

Media Expert
2024 - Current

Hospitality Leader

McDonald's
2024 - 2024

Cashier / Sales Associate

Lewiatan
2021 - 2023

Restaurant Crew Member

McDonald's
2020 - 2021

High School Diploma -

III LO

GDPR Clause

"I hereby give my consent for the processing of my personal data contained in my application for the purposes of the current recruitment process, as well as for future recruitment processes conducted by the data controller, in accordance with the General Data Protection Regulation (EU) 2016/679."

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Wioletta Mames