Summary
Overview
Work History
Education
Skills
Timeline

Wirginia Gojny

Supply Chain Specialist
Siemianowice Śląskie

Summary

Dedicated Customer Service professional with 10+ years of experience. Focused on problem solving and searching optimal solutions . Passion for improving service delivery, enhancing knowledge and expanding professional experience.

Overview

18
18
years of professional experience

Work History

Supply Chain Specialist

Unilever
Katowice
09.2021 - Current
  • Daily stock risk management in close cooperation with all markets, SUs and transport department
  • Decision making about the most efficient, cost and carbon relevant stock risk mitigation
  • Ensuring all information requested are clearly documented, processed and executed in a timely manner,
  • Improving continuously One Pulse project tool
  • Improving operational efficiencies e2e and driving product flow optimization
  • Data analysis in SAP and Transport Management System (UTMS)
  • Participation in technical UAT of implemented system
  • Current processes analysis & streamlining, supporting the new process creation.

Eldery Caregiver

Veritas sp. z o.o.
Germany
04.2017 - 08.2021
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.

Senior Travel Agent

USIT
Dublin
08.2015 - 02.2021
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions

Transport Administrator

Eddie Stobart/DHL
05.2016 - 11.2016
  • Organized delivery, driver schedules and processed all associated paperwork.
  • Ensured the delivery point and customers are made aware to late deliveries or loading delays.
  • Liaised with drivers and relevant departments.
  • Produced daily and weekly reports using transport management system.
  • Monitored the return of empty equipment from deliveries.
  • Organized records of vehicles, schedules and completed orders

Corporate Travel Agent

02.2013 - 06.2015
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel, rental car reservations and visas
  • Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues
  • Liaised with clients to ascertain their precise incentive requirements
  • Produced detailed proposals for incentives (timelines, venues, suppliers, legal obligations, staffing and budgets)
  • Coordinated venue management, caterers, stand designers, contractors and equipment hire.

Holiday Destination Manager

04.2009 - 08.2012
  • Established and maintained relationships with local hoteliers, apartment owners, excursion agents and travel companies
  • Managed team of reps, guides and animators
  • Prepared rosters, sells reports, rooming lists
  • Managed development, preparation, and distribution of promotional materials
  • Making employees assessments and reporting to the headquarter
  • Resolved problems, improved operations and provided exceptional service
  • Resolved customer issues
  • English: C1 Advanced German: B Intermediate

Receptionist

Royal Marine Hotel
Dun Laoghaire, Dublin
04.2007 - 02.2008
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Liaised with housekeeping and maintenance staff to address
  • Confirmed appointments, communicated with clients and updated client records.

Education

Postgraduate Diploma - Event Logistics

WSB SCHOOL oF BANKING, Wroclaw
06.2015

Master - Tourism And Travel Management

GWSH SCHOOL oF COMMERCIAL, Katowice
06.2006

Skills

  • Organization and time management
  • Flexible and adaptable
  • Creative problem solving
  • Professional telephone demeanor

Timeline

Supply Chain Specialist - Unilever
09.2021 - Current
Eldery Caregiver - Veritas sp. z o.o.
04.2017 - 08.2021
Transport Administrator - Eddie Stobart/DHL
05.2016 - 11.2016
Senior Travel Agent - USIT
08.2015 - 02.2021
Corporate Travel Agent -
02.2013 - 06.2015
Holiday Destination Manager -
04.2009 - 08.2012
Receptionist - Royal Marine Hotel
04.2007 - 02.2008
WSB SCHOOL oF BANKING - Postgraduate Diploma, Event Logistics
GWSH SCHOOL oF COMMERCIAL - Master, Tourism And Travel Management

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Wirginia GojnySupply Chain Specialist