Wissal Bikhzazen
Analyst support It with French
Mysiadło
Profil zawodowy
Accomplished IT Support Analyst with a background backlog. With broad ranging IT support experience coupled with a robust understanding of Management and finance. I confidently deliver support solutions that ensure optimal levels of IT service performance and resolution of issues and queries. Highly qualified with Microsoft certifications, I possess a deep technical knowledge across business systems including hardware, software, networking and change methodology.
Podsumowanie
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Doświadczenie
IT Support Analyst
Atos-Chess
Warsaw
2020.08 - Current
- Highly skilled and customer-focused IT Technical Support Specialist with strong expertise in troubleshooting hardware, software, and network environments
- Experienced in managing ticket backlogs, prioritizing incidents, and ensuring timely resolution in accordance with SLAs
- Recognized for clear communication skills in French, the ability to support non-technical and technical users effectively, and delivering high-quality service
- Actively involved in training and onboarding new team members, sharing technical knowledge, and documenting best practices to improve team performance and service continuity
French Teacher
International trilingual school of warsaw (ITSW)
Warsaw
2019.08 - 2020.06
- Dedicated French Teacher within an ITWS program in a high-tech educational institution, responsible for teaching French language and communication skills aligned with academic, technical, and professional contexts
- Experienced in developing students' written and oral proficiency, critical thinking, and cultural awareness
- Known for engaging teaching methods, clear classroom management, and effective collaboration with multidisciplinary educational teams to support student success and professional readiness
- High-tech educational institution
Educational Assistant
Lycée Français Louis Massignon
Bouskoura
2016.11 - 2019.06
- Dedicated School Supervisor in a French middle and high school setting, responsible for student supervision, attendance monitoring, and enforcement of school rules
- Experienced in managing diverse student situations with authority, empathy, and calm, ensuring a safe and structured learning environment
- Recognized for strong interpersonal and communication skills, effective collaboration with educational teams, and a proactive role in supporting students' well-being and school life
Production Manager
Arval BNP PARIBAS GROUP
Casablanca
2016.07 - 2016.11
- Leasing File Manager specialized in professional vehicle leasing, responsible for end-to-end file management, contract administration, client follow-up, and coordination with dealerships and financial partners
- Known for reliability, precision, and efficient handling of multiple leasing files in a fast-paced environment
Education supervisor
Lycée Français international LOUIS MASSIGNON PRIMAIRE Val d'Anfa
Casablanca
2014.09 - 2016.06
- Dedicated School Supervisor in a French educational setting, responsible for student supervision, attendance monitoring, enforcement of school rules, and support to educational teams
- Known for strong interpersonal skills, authority with empathy, and the ability to manage diverse student situations calmly and effectively
Management Control / Finance - internship
Bank Dar Ad-damane
Casablanca
2014.07 - 2014.08
- Finance supporting budget monitoring, financial reporting, and performance analysis
- Assisted in preparing management dashboards, analyzing variances, and contributing to data-driven decision-making within a banking environment
Accounting - internship
Marsa Maroc
Casablanca
2013.09 - 2013.10
- Accounting responsible for recording transactions, processing invoices, reconciling accounts, and supporting month-end closing procedures
- Contributed to the preparation of financial reports and collaborated with the accounting team to ensure compliance with internal procedures and regulatory standards
Management controller - internship
Office Chérifien des Phosphates (OCP)
Casablanca
2012.07 - 2012.08
- Finance internship in Management Control, involved in cost analysis, budget monitoring, and performance reporting
- Contributed to data collection, variance analysis, and preparation of management dashboards to support decision-making within an industrial environment
Wykształcenie
High School Diploma - Accounting and Management Techniques
Lycée Mohamed V
2007.09 - 2011.06
Master Degree -
ENCG - Ecole Nationale de commerce et de gestion
2015.12 - 2017.12
Umiejętności
- Desk support
- Application support
- Desktop support
- AWS Cloud Concepts
- AWS Global Infrastructure
- AWS Shared Responsibility Model
- Identity and access management
- Security Systems migrations
- Technical tests
- Account management
- Backlog management
- Incident analysis
- Incident report
- Quality management
- Customer service
- Workplace management
- Financial markets
- Production Manager
- Engineering
- Financial control
- Customer-focused
- Clear communication skills
- Engaging teaching methods
- Clear classroom management
- Effective collaboration
- Strong interpersonal and communication skills
- Authority with empathy
- Calm
- Detail-oriented
- Reliable
- Precision
- Cash management
- IT ticketing systems understanding
- Helpdesk experience
- Enterprise system support
- Incident Management
- Service desk handling
- Incident reporting
- Software installation and upgrading
- ITIL knowledge
- Hardware and software troubleshooting
- SLA adherence
- IT support expertise
Languages
French
Proficient
C2
Arabic
Proficient
C2
English
Intermediate
B1
Polish
Beginner
A1
Niestandardowe
linkedin.com/in/wissalbikhzaken-49a27712b
Certyfikacja
- AWS PartnerCast - Building Generative AI
on AWS: Key Service Features and Demos
(Technical Focused) - AWS Partner - Amazon Connect Foundations
- AWS Partner - Generative AI Sales
- AWS Partner - Generative AI for Executives
- AWS Partner - Essentials of Prompt Engineering
- AWS Partner - Amazon Bedrock Getting Started
- AWS Partner - Amazon Q Developer
Getting Started - AWS Partner - Generative AI Essentials
- Atos - AI for Frontline End-users
- Atos - Microsoft Azure
- Atos - Copilot
Oś czasu
IT Support Analyst
Atos-Chess
2020.08 - Current
French Teacher
International trilingual school of warsaw (ITSW)
2019.08 - 2020.06
Educational Assistant
Lycée Français Louis Massignon
2016.11 - 2019.06
Production Manager
Arval BNP PARIBAS GROUP
2016.07 - 2016.11
Master Degree -
ENCG - Ecole Nationale de commerce et de gestion
2015.12 - 2017.12
Education supervisor
Lycée Français international LOUIS MASSIGNON PRIMAIRE Val d'Anfa
2014.09 - 2016.06
Management Control / Finance - internship
Bank Dar Ad-damane
2014.07 - 2014.08
Accounting - internship
Marsa Maroc
2013.09 - 2013.10
Management controller - internship
Office Chérifien des Phosphates (OCP)
2012.07 - 2012.08
High School Diploma - Accounting and Management Techniques
Lycée Mohamed V
2007.09 - 2011.06