VADYM MELNYK
Winnipeg
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Guest-oriented hotel manager offering more than 2 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
Overview
9
9
years of professional experience
Work History
Hotel Manager
INVESTOR SP.Z O.O
03.2022 - 02.2024
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Provided exceptional service and assistance to guests upon check-in.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Streamlined check-in/check-out processes by introducing new technology solutions, reducing wait times for guests.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Massage Therapist
Medical Massage
10.2014 - 03.2016
- Educated clients on benefits of massage and recommended home care techniques.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Administered Swedish, deep tissue and sports massage techniques.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
Education
No Degree - Language Arts Education
Language School
Warsaw, Poland05.2023
Feldsher - Massage Therapy
Сentre of Knowledge
Ukraine10.2014
No Degree - Gas Plant Maintenance
Tehnical College
Ukraine03.2013
No Degree - Locksmithing And Safe Repair
Technical School
Ukraine07.2002
High School Diploma -
№16
Ukraine06.1998
Skills
- Hotel operations
- Supply Purchasing
- Guest Services
- Employee Development
- Payment Processing
- Guest experiences
- Guest Registration
- Guest complaint resolution
- Relationship Building
- Regulatory Compliance
- Customer Service
- Hospitality
- Hotel Management
Languages
Ukrainian
Native language
English
Elementary
A2
Russian
Proficient
C2
Polish
Advanced
C1
Timeline
Hotel Manager
INVESTOR SP.Z O.O
03.2022 - 02.2024
Massage Therapist
Medical Massage
10.2014 - 03.2016
No Degree - Language Arts Education
Language School
Feldsher - Massage Therapy
Сentre of Knowledge
No Degree - Gas Plant Maintenance
Tehnical College
No Degree - Locksmithing And Safe Repair
Technical School
High School Diploma -
№16
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