Summary
Overview
Work history
Education
Skills
Certification
Languages
Affiliations
Timeline
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Wojciech Gorzkoś-Bukowski

Wojciech Gorzkoś-Bukowski

Warsaw,Poland

Summary

I'm a technology enthusiast with a strong focus on enhancing the end-user experience. My passion lies in solving complex issues and creating innovative designs that improve usability and functionality. I find fulfillment in developing solutions that not only address existing problems but also anticipate and meet the evolving needs of users. By combining technical expertise with a user-centric approach, I strive to create seamless, intuitive, and efficient technological experiences.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

ServiceNow Consultant

e-Xim IT
Warsaw
2022.09 - 2026.04
  • Developed custom UI Pages and UI Macros to provide a better user experience for ServiceNow users
  • Configured and customized ServiceNow applications, including Incident, Problem, Change, and Service Catalog
  • Developed custom scripts, APIs, and web services to integrate ServiceNow with other enterprise systems(Autenti,Openshift,AD,AAD,Sharepoint,SCCM,JIRA,SCOM)
  • Everyday support for customers from different branches
  • Build many custom applications to support non-IT and IT requirements(Registration System for Chemical samples,HO and OOO process,Custom PDF Generator,processes for issuing/receiving equipment from the IT department,system for managing entry to the company's premises)
  • Facilitated system expansion, modification and updates.
  • Estimated costs of new systems, modifications and updates.
  • Used HTML, CSS and JavaScript to create interactive elements that improved user experience
  • LDAP and SSO Configuration
  • Implemented system upgrades whilst maintaining minimal disruption to ongoing operations.
  • Modified current systems to enhance workflows and meet new needs.
  • Partnered with users to understand and define system requirements.

ITSM Cherwell Developer

DSV A/S
Warsaw
2020.02 - 2022.09
  • Creating bugfixes for existing workflows.
  • Creating new workflows according to specification.
  • Creating and updating documentation.
  • Working with Jira,Confluence,Bitbucket.
  • Creating Dashboards, Searches, One steps.
  • Troubleshooting Windows Server and SQL issues.
  • Providing 2nd,3rd line of support for Cherwell Application.
  • Creating automation scripts with Powershell and SQL.

IT Service Desk Specialist

DSV ISS
Warsaw
2018.10 - 2020.02
  • Service Desk First and Second Line support.
  • User Administration in : Active Directory,Exchange,Cargowise One,Cargowrite,SAP.
  • Trained junior staff members, raising the overall standard of service provision.
  • Troubleshooting user problems on Laptops and on Citrix environment.
  • Communication with second and third line of support.
  • Managing Incidents according to SLA.

Education

Polish-Japanese Academy of Information
Warsaw
2017.10 - 2018.07

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Warsaw University of Technology
Warsaw
2014.10 - 2017.01

Skills

  • Microsoft Office
  • SQL
  • Powershell
  • ITSM Cherwell
  • Windows OS
  • Linux OS
  • JavaScript
  • ServieNow

Certification

  • OSCP, HackerU
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • Certified Implementation Specialist – IT Service Management (CIS-ITSM)
  • Certified Implementation Specialist – Security Incident Response (CIS-SIR)
  • Certified Implementation Specialist – Customer Service Management (CIS-CSM)

Languages

Polish
Native
English
Advanced

Affiliations

  • Inline Skating
  • Computer Games
  • Bouldering

Timeline

ServiceNow Consultant

e-Xim IT
2022.09 - 2026.04

ITSM Cherwell Developer

DSV A/S
2020.02 - 2022.09

IT Service Desk Specialist

DSV ISS
2018.10 - 2020.02

Polish-Japanese Academy of Information
2017.10 - 2018.07

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Warsaw University of Technology
2014.10 - 2017.01
Wojciech Gorzkoś-Bukowski