Wojciech Gorzkoś-Bukowski
Warsaw,Poland
Summary
I'm a technology enthusiast with a strong focus on enhancing the end-user experience. My passion lies in solving complex issues and creating innovative designs that improve usability and functionality. I find fulfillment in developing solutions that not only address existing problems but also anticipate and meet the evolving needs of users. By combining technical expertise with a user-centric approach, I strive to create seamless, intuitive, and efficient technological experiences.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
ServiceNow Consultant
e-Xim IT
Warsaw
2022.09 - 2026.04
- Developed custom UI Pages and UI Macros to provide a better user experience for ServiceNow users
- Configured and customized ServiceNow applications, including Incident, Problem, Change, and Service Catalog
- Developed custom scripts, APIs, and web services to integrate ServiceNow with other enterprise systems(Autenti,Openshift,AD,AAD,Sharepoint,SCCM,JIRA,SCOM)
- Everyday support for customers from different branches
- Build many custom applications to support non-IT and IT requirements(Registration System for Chemical samples,HO and OOO process,Custom PDF Generator,processes for issuing/receiving equipment from the IT department,system for managing entry to the company's premises)
- Facilitated system expansion, modification and updates.
- Estimated costs of new systems, modifications and updates.
- Used HTML, CSS and JavaScript to create interactive elements that improved user experience
- LDAP and SSO Configuration
- Implemented system upgrades whilst maintaining minimal disruption to ongoing operations.
- Modified current systems to enhance workflows and meet new needs.
- Partnered with users to understand and define system requirements.
ITSM Cherwell Developer
DSV A/S
Warsaw
2020.02 - 2022.09
- Creating bugfixes for existing workflows.
- Creating new workflows according to specification.
- Creating and updating documentation.
- Working with Jira,Confluence,Bitbucket.
- Creating Dashboards, Searches, One steps.
- Troubleshooting Windows Server and SQL issues.
- Providing 2nd,3rd line of support for Cherwell Application.
- Creating automation scripts with Powershell and SQL.
IT Service Desk Specialist
DSV ISS
Warsaw
2018.10 - 2020.02
- Service Desk First and Second Line support.
- User Administration in : Active Directory,Exchange,Cargowise One,Cargowrite,SAP.
- Trained junior staff members, raising the overall standard of service provision.
- Troubleshooting user problems on Laptops and on Citrix environment.
- Communication with second and third line of support.
- Managing Incidents according to SLA.
Education
Polish-Japanese Academy of Information
Warsaw 2017.10 - 2018.07
undefined
Warsaw University of Technology
Warsaw 2014.10 - 2017.01
Skills
- Microsoft Office
- SQL
- Powershell
- ITSM Cherwell
- Windows OS
- Linux OS
- JavaScript
- ServieNow
Certification
- OSCP, HackerU
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Certified Implementation Specialist – IT Service Management (CIS-ITSM)
- Certified Implementation Specialist – Security Incident Response (CIS-SIR)
- Certified Implementation Specialist – Customer Service Management (CIS-CSM)
Languages
Polish
Native
English
Advanced
Affiliations
- Inline Skating
- Computer Games
- Bouldering
Timeline
ServiceNow Consultant
e-Xim IT
2022.09 - 2026.04
ITSM Cherwell Developer
DSV A/S
2020.02 - 2022.09
IT Service Desk Specialist
DSV ISS
2018.10 - 2020.02
Polish-Japanese Academy of Information
2017.10 - 2018.07
undefined
Warsaw University of Technology
2014.10 - 2017.01