Overview
Work History
Education
Skills
Languages
Timeline
Generic
Wojciech Grabicz

Wojciech Grabicz

Poznań

Overview

7
7
years of professional experience

Work History

Manual Worker

Eurotherm
01.2016 - 10.2016
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked alongside team to accomplish work goals according to schedule.
  • Carrying out assembly work at client's premises.
  • Organized materials, tools, and equipment to supply team members.
  • Air conditioning installation.

Barman

New Wave Hotel
04.2017 - 09.2017
  • Completed regular bar inventories and daily requisition sheets.
  • Updated drink menu with creative cocktails, contemporary wines, and craft beers.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Telemarketer

Media System
10.2018 - 10.2019
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Completed daily and weekly sales reporting using assigned tools.

Customer Service Specialist

Żabka Contact Center
11.2018 - 02.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided primary customer support to internal and external customers.
  • Maintained and managed customer files and databases.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Back Office Specialist

PayPal
03.2020 - 12.2021
  • Collaborated with various departments to complete assigned tasks.
  • Resolving disputes between buyers and sellers.
  • Interacted with customers by email to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Delivered clerical support by handling range of routine and special requirements.

Customer Service Specialist

LOT Polish Airlines
05.2022 - 09.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed customer service improvement initiatives to decrease customer wait times.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Barman

Hotel New Wave
01.2017 - 01.2009
  • Wisła
  • Doradzanie klientom przy wyborze napojów i drinków
  • Zapewnienie wysokiego poziomu obsługi gości
  • Przygotowywanie i serwowanie drinków klientom z Polski i zagranicy
  • Utrzymywanie czystości na barze
  • Obsługa gości w barze hotelowym

Customer Service Representative

InPost
10.2022 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Bachelor - Applied Linguistics

Wyższa Szkoła Języków Obcych
Poznań
07.2023

Skills

  • Microsoft Excel
  • Business Development Understanding
  • Sales Expertise
  • Active Listening
  • Account Management
  • Microsoft Word

Languages

Polish
Native language
English
Advanced
C1
German
Upper intermediate
B2
Russian
Elementary
A2
Spanish
Elementary
A2

Timeline

Customer Service Representative

InPost
10.2022 - 04.2023

Customer Service Specialist

LOT Polish Airlines
05.2022 - 09.2022

Back Office Specialist

PayPal
03.2020 - 12.2021

Customer Service Specialist

Żabka Contact Center
11.2018 - 02.2020

Telemarketer

Media System
10.2018 - 10.2019

Barman

New Wave Hotel
04.2017 - 09.2017

Barman

Hotel New Wave
01.2017 - 01.2009

Manual Worker

Eurotherm
01.2016 - 10.2016

Bachelor - Applied Linguistics

Wyższa Szkoła Języków Obcych
Wojciech Grabicz