Wojciech Grabicz
Poznań
Overview
7
7
years of professional experience
Work History
Manual Worker
Eurotherm
Poland
01.2016 - 10.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked alongside team to accomplish work goals according to schedule.
- Carrying out assembly work at client's premises.
- Organized materials, tools, and equipment to supply team members.
- Air conditioning installation.
Barman
New Wave Hotel
Wisła, Poland
04.2017 - 09.2017
- Completed regular bar inventories and daily requisition sheets.
- Updated drink menu with creative cocktails, contemporary wines, and craft beers.
- Built relationships with vendors to manage orders and negotiate costs.
- Taught employees bar sales techniques, resulting in higher profits.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Telemarketer
Media System
Bydgoszcz, Poland
10.2018 - 10.2019
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
Customer Service Specialist
Żabka Contact Center
Poznań, Poland
11.2018 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Maintained and managed customer files and databases.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Back Office Specialist
PayPal
Poznań, Poland
03.2020 - 12.2021
- Collaborated with various departments to complete assigned tasks.
- Resolving disputes between buyers and sellers.
- Interacted with customers by email to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
Customer Service Specialist
LOT Polish Airlines
Poznań, Poland
05.2022 - 09.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service improvement initiatives to decrease customer wait times.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Barman
Hotel New Wave
01.2017 - 01.2009
- Wisła
- Doradzanie klientom przy wyborze napojów i drinków
- Zapewnienie wysokiego poziomu obsługi gości
- Przygotowywanie i serwowanie drinków klientom z Polski i zagranicy
- Utrzymywanie czystości na barze
- Obsługa gości w barze hotelowym
Customer Service Representative
InPost
Poznań, Poland
10.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor - Applied Linguistics
Wyższa Szkoła Języków Obcych
Poznań07.2023
Skills
- Microsoft Excel
- Business Development Understanding
- Sales Expertise
- Active Listening
- Account Management
- Microsoft Word
Languages
Polish
Native language
English
Advanced
C1
German
Upper intermediate
B2
Russian
Elementary
A2
Spanish
Elementary
A2
Timeline
Customer Service Representative
InPost
10.2022 - 04.2023
Customer Service Specialist
LOT Polish Airlines
05.2022 - 09.2022
Back Office Specialist
PayPal
03.2020 - 12.2021
Customer Service Specialist
Żabka Contact Center
11.2018 - 02.2020
Telemarketer
Media System
10.2018 - 10.2019
Barman
New Wave Hotel
04.2017 - 09.2017
Barman
Hotel New Wave
01.2017 - 01.2009
Manual Worker
Eurotherm
01.2016 - 10.2016
Bachelor - Applied Linguistics
Wyższa Szkoła Języków Obcych