Wojciech Jeleniewicz
Ornontowice
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Desk Specialist
Exorigo-Upos S.A.
04.2023 - Current
- Respond to requests for technical assistance via phone, electronically or otherwise
- 1st level of support for system users in resolving requests
- Support IT infrastructure by monitoring, updating, troubleshooting, and otherwise maintaining laptops, printers, servers, accounts, on-prem software, etc.
- Strengthened first-call resolution rates by conducting thorough analyses of common issues to create more effective troubleshooting guides for the team
- Contributed to the growth of the service desk team by participating in onboarding and training efforts to ensure consistent high-quality service delivery
Junior Control Systems Programmer
Blumenbecker Engineering Poland Sp. Z O.o.
03.2023 - 04.2023
- Ensuring the continuous proper operation of technological processes in car factories in different locations around Europe
- Developing competences as a PLC programmer
- Collaborated with team to determine application requirement specifications.
Exhibition Service
BEST EVENTS SP. KOMANDYTOWA
05.2022 - 02.2023
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor of Engineering - Automatics And Robotics
Silesian University of Technology
Gliwice, Poland02.2023
High School Diploma -
I Liceum Ogólnokształcące Im. Karola Miarki
Mikołów, Poland04.2019
Skills
- Proficient in Microsoft Word, Excel, Office, Outlook
- Basic knowledge of TCP/IP standard and LAN/WAN technologies
- Computer Diagnostics
- Interpersonal Skills
- Problem-solving abilities
- JIRA, Salesforce, ServiceNow
- Basic SQL queries
- Software installation
- Familiar with Microsoft Windows
Certification
- Level 2 Certificate in ESOL International (Listening, Reading, English C1)
Languages
Polish
Native language
English
Upper intermediate
B2
Timeline
Service Desk Specialist
Exorigo-Upos S.A.
04.2023 - Current
Junior Control Systems Programmer
Blumenbecker Engineering Poland Sp. Z O.o.
03.2023 - 04.2023
Exhibition Service
BEST EVENTS SP. KOMANDYTOWA
05.2022 - 02.2023
Bachelor of Engineering - Automatics And Robotics
Silesian University of Technology
High School Diploma -
I Liceum Ogólnokształcące Im. Karola Miarki
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