Wojciech Musial

• Expanded market in Europe (focus DACH & BENELUX) for leading Polish – switches & crossing company, implemented railcars Switcher in world
• Launched new export and product development strategies for switches and railcars by cooperation agreements with foreign companies
• Designed mobile service team for railcars and construction machines (12 technicians)
• Created perfect relations with main German local infrastructure companies and suppliers
• Gained strong leadership skills by managing projects from start to finish
• Finalized new financial approach for mobile service teams
• Obtained certification Q1- DB and BVB, ECM, ISO 9001,14001, 45001, and many new services and products in cooperation with Polish and German state railways
• Redefined solutions in railcars for hydraulics and electronic and safety features.

• Built and managed from scratch service & sales teams in Poland for Plasser&Theurer – railway construction machines
• Improved quality of services for railway, achieving 31% service resp
• Time in 2019 vs 2018, agile model
• Slashed administration costs (30%) by implementing ERP software for new service operations while ensuring continuation and enhancements of services
• Successfully invented IT solution on market “Field Service Engineer Software”, resulting in new contracts for IT machine upgrades
• Secured dynamic sales growth through skilled participation in tenders, including public procurement law proceedings – achieving 95 % success rate (2018-2020)
• Created cross-functional new technical solutions for customers, established new repair and maintenance contracts for customers
• Finalized new marketing company strategies, brought 20% YTY jump of overall sales
• Performed continuous market and risk analysis, incl
• Porter's Five Forces Framework, benefits company with stable growth and enthusiastic customer relationships
• Staffed and designed professional Branch Office in Poland, redefined company recognition in Poland, performed maximized customer acquisition
• Increased number of tasks completed by mobile workers up to 20% with introduction of New Field Service Technician Work Model, SLA compliance up to 90%, compared to 2018
• Increased overall customer satisfaction by executing new technology upgrade of machines.

Managed Service & Sales activities for Plasser&Theurer in Poland, Customer & Relationship management

• Performed effectively in self-directed work environment, managing day-to-day operations and decisions
• Engaged with customers in authorization of products for polish railway, to build rapport and loyalty
• Merged sales, and technical effort into structured company succession
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing according to §32 EBO
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding refit&retrofit targets
• Planned new value chain for overhaul repair, enhanced Service and Sales Department in Poland
• Developed and maintained strong working relationships with professionals like TU Wroclaw and AGH on RAMS within assigned territory
• Goal-oriented cooperation with Germany and HQ -Austria, exceeded range of services developed in Poland and increased market share for holding
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing

• Continuously evaluated business operations in technical area to effectively align workflows for optimal coverage and customer satisfaction, with stable 20% EBIT grow for company
• Successfully allocated services from Germany to Poland, adapted company profile to market
• Reported daily to Austria and Germany
• Maximized service team productivity by expertly delegating tasks to technical staff, 70% staff growth
• Controlled expenses and boosted profitability by managing repair project and labor costs

• Developed and maintained relationships with customers and suppliers through account development
• Successfully managed budgets and allocated resources to maximize productivity and profitability on projects for Norway, Czech, France and Germany - 10 customers with largest turnover
• Developed Certification of products & services for new European markets and maximized the sales area
• Finalized task-oriented analyses, opened sales by tender’s participation Austrian & German Markets
• Scheduling, Proceedings, Risk Analysis – initiated company product placement on new markets
• Efficiently negotiated transition allowed to open new Production Line in Slovakia, Romania and therefore reduced relevantly production cost.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns on projects