Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wojciech Scheepens

Daszewice

Summary

Money is not a the goal, it is a tool.


At work, I care about "work". If there is a pleasant atmosphere, interesting tasks and complex problems to solve I feel best in that kind of environment.

I care about contacts with people and implementing/looking for new solutions. It gives me great satisfaction when the ideas I introduce bring positive results.

Overview

6
6
years of professional experience

Work History

Junior Customer Support to Affiliates Specialist

Sivantos
06.2021 - obecnie
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Built and managed relationships with key clients and partners to drive growth.
  • Collaborated with internal departments to align marketing campaigns.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Provided primary customer support to internal and external customers.


Customer Service Representative

Sable
08.2019 - 05.2021
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Prepared transportation/customs clearance documents

Waiter Bohemia Bar & Restaurant *

The Club Hotel & SPA
06.2019 - 08.2019
  • Concierge
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Preparing/maintaining clean environment throughout whole service
  • Communicating between Head Chef and Head Waiter.

Bartender/Barista

Jamey Bennet
02.2018 - 06.2018
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Bartender/Barista

Dudok
08.2017 - 12.2017
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Helped management keep adequate supply on hand by notifying of shortages.

Warehouse Worker

SABLE
11.2015 - 03.2017
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Helped train new employees in safe practices and warehouse procedures.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Managed warehouse operations and verified proper shipment procedures.
  • Prepared shipping documents (Denmark/Lithuania)

Brand Promoter

PMT Marketing System
04.2016 - 11.2016
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Communicated product information with confidence and educated consumers about company.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Maintained knowledge of current promotions and product features.
  • Demonstrated products to customers to illustrate features, advantages and benefits.

Education

High School - Law - Diplomacy

X LO Im. Przemysła II
Poznan, Poland
09.2012 - Cze 2015

Skills

  • Coordination
  • Administrative Support
  • International Sales Support
  • Prioritization
  • Problem-Solving Abilities
  • Process Optimization
  • Critical Thinking
  • Research
  • Customer Service
  • Root Cause Analysis

Languages

Polish
Native language
English
Advanced
C1
Dutch
Upper intermediate
B2
German
Elementary
A2

Timeline

Junior Customer Support to Affiliates Specialist

Sivantos
06.2021 - obecnie

Customer Service Representative

Sable
08.2019 - 05.2021

Waiter Bohemia Bar & Restaurant *

The Club Hotel & SPA
06.2019 - 08.2019

Bartender/Barista

Jamey Bennet
02.2018 - 06.2018

Bartender/Barista

Dudok
08.2017 - 12.2017

Brand Promoter

PMT Marketing System
04.2016 - 11.2016

Warehouse Worker

SABLE
11.2015 - 03.2017

High School - Law - Diplomacy

X LO Im. Przemysła II
09.2012 - Cze 2015

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Wojciech Scheepens