Wojciech Włodarczyk
Warsaw
Summary
Hotel General Manager with over 25 years of hospitality experience, including more than 20 years in management and director-level roles and more than 13 years as a Hotel General Manager. I have built my career across branded hotel chains, international hospitality and corporate organizations, as well as independent properties in Poland and the United States. I have extensive experience managing city, business and conference hotels and a strong understanding of Warsaw’s highly competitive hospitality market. I have held full responsibility for operations, P&L, Revenue Management, Sales & Marketing, guest satisfaction and cross-functional teams, complemented by strong Food & Beverage and MICE expertise. Hospitality is both my profession and a long-standing passion. I bring a hands-on, highly engaged leadership style that has consistently translated into measurable commercial, operational, service and team results.
Overview
28
28
years of professional experience
Work History
Hotel General Manager
Hotel Partner ***
Warsaw
07.2023 - Current
- Overall responsibility for a city business and conference hotel including all hotel operations, Food & Beverage, conference and event operations, commercial performance and guest experience.
- Strengthened the hotel's position in a highly competitive market: within 3 years sales increased by 40%, occupancy increased from 38% to approximately 65%, ADR by 7% and EBITDA by 55%, while guest satisfaction significantly increased.
- Full P&L responsibility, budgeting, forecasting, profitability and cost optimization, KPI-based performance management, and regular reporting to the Agmet Group Management Board.
- Active Revenue Management and oversight of Sales & Marketing, including pricing, sales mix, B2B, corporate, group and MICE sales, commercial negotiations, new business acquisition and development of long-term client relationships.
- Leadership and development of cross-functional hotel teams, with a strong focus on service standards, operational efficiency, guest satisfaction and employee engagement.
- Planning and overseeing refurbishment, infrastructure improvement and hotel development initiatives while maintaining business continuity.
Managing Director
Hotel & Restaurant Consulting
Warsaw
01.2021 - 06.2023
- Advising Owners and Management Teams of branded and independent hospitality properties on operational performance, profitability, revenue growth and cost optimisation.
- Auditing operations, service quality, financial performance and standards, and preparing business analyses and recommendations supporting strategic and operational decisions.
- Developing operating standards, procedures, business plans and growth strategies, including Revenue Management, Sales & Marketing and corporate/MICE development.
- Delivering management, sales, guest service and operational standards training for managers and employees.
Hotel General Manager
Hotel Aquarion ****
Zakopane
05.2020 - 10.2021
- Overall management of a branded leisure and conference hotel within Destigo Hotels, with extensive recreational and Food & Beverage facilities, including an Aquapark, operating in line with Group standards and procedures.
- Reopened and stabilised hotel operations after the COVID-19 lockdown, restoring full occupancy within 2 months while maintaining profitable operations in a highly challenging market environment.
- Full P&L responsibility, budgeting, forecasting, cost and profitability management, KPI-based performance management, regular reporting to Destigo Hotels Head Office.
- Active Revenue Management and close cooperation with Destigo Hotels' central Revenue Management team, combined with oversight of Sales & Marketing across accommodation, corporate, group, Food & Beverage and conference segments.
- Leadership of hotel teams and management of investment, development and operational improvement projects aligned with Group objectives.
- Destigo Hotels chain
Hotel General Manager
Citi Hotel Falenty ***
Falenty near Warsaw
08.2019 - 07.2020
- Overall management of a branded business and conference hotel within CFI Hotels Group, with extensive Food & Beverage and leisure facilities.
- Responsibility for financial and commercial performance, including Revenue Management, budgeting, profitability, cost optimisation, KPI-based performance management and Sales & Marketing cooperation.
- Leadership of hotel operations and teams, ensuring service standards and guest satisfaction, with close cooperation with CFI Hotels Group Head Office and reporting to the Management Board.
- Managed the property modernisation programme and prepared the hotel for rebranding.
- CFI Hotels Group
Hotel General Manager
Qubus Hotel Legnica ****
Legnica
10.2013 - 10.2019
- Overall management of the largest city business and conference hotel within the Qubus Hotel chain and one of the region’s largest property, operating within a structured multi-property network and representing the brand in the local market.
- Achieved the highest sales and profit in the hotel’s history; over five years occupancy rose from 35% to 68%, sales by 90%, ADR by 40% and EBITDA by 300%.
- Implementation and consistent enforcement of Qubus Hotel brand standards, procedures and operating policies, in close cooperation with Group Head Office and other hotels within the chain.
- Full responsibility for USALI - based budgeting and forecasting, full P&L management, detailed revenue, cost and profitability analysis, KPI-based performance management and regular financial and operational reporting to the Group Management Board.
- Leadership and development of hotel teams; oversight of Sales & Marketing, pricing strategy, corporate sales, Food & Beverage and the largest conference centre in the region.
- Active new business acquisition and long-term relationship management with key corporate clients, including direct cooperation with Owners, CEOs and Directors of the region's leading companies.
- Led continuous refurbishment and modernisation while maintaining full hotel operations.
- Qubus Hotel chain
Deputy Hotel General Manager
Qubus Hotel Kraków ****
Cracow
03.2013 - 09.2013
- Participated in the Qubus Hotel development program for future Hotel General Managers, covering all hotel departments, brand standards and core operating procedures.
- Supported day-to-day operations of a large city business hotel, ensuring service quality, guest satisfaction and cross-functional cooperation.
- Acted as a replacement for Hotel General Managers at other Qubus Hotel properties across Poland.
- Qubus Hotel chain
Banqueting Manager
Sodexo Prestige Venues & Events
Warsaw
09.2012 - 02.2013
- Managed VIP hospitality teams and service delivery at the Warsaw National Stadium for Sodexo Prestige, working within an international corporate environment during large-scale events, conferences and business and sporting events.
- Within the international Sodexo organisation, co-developed and implemented Sodexo Prestige service and operating standards for VIP hospitality, while training and developing employees in a demanding, high-pressure environment.
Restaurant & Banqueting Manager
Hotel Warszawianka Congress Centre ****
Jachranka near Warsaw
03.2009 - 08.2012
- Managed Food & Beverage, banqueting and event operations within one of the largest resort and conference hotels in Poland, including the Yacht Club restaurant and the hotel's largest banqueting hall.
- Oversaw service delivery for individual guests, conferences, banquets and large-scale events, working closely with Sales on commercial offers, costings and event execution, KPI monitoring.
- Led and developed the team, ensuring service quality and guest satisfaction.
- Performed Manager on Duty responsibilities supporting overall hotel operations.
Restaurant General Manager
InterContinental Hotel *****
Warsaw
01.2008 - 02.2009
- Worked within the global IHG Hotels & Resorts network at the 5 star InterContinental Warsaw, an award-winning business hotel in Poland, repeatedly recognised for its business hospitality and F&B, including Best Brunch.
- Managed Downtown, the hotel's main restaurant, with responsibility for daily operations, service quality, VIP and corporate guests, team leadership and commercial performance.
- Maintained and enforced IHG brand standards, policies and operating procedures, while working within the structure of a major international hotel group, KPI monitoring.
- Performed Manager on Duty duties and supported overall hotel operations.
- IHG Hotels & Resorts
Restaurant Manager, Management Board Member
“Na Wozie” Company
Warsaw
01.2006 - 12.2007
- Managed two prestigious restaurants in central Warsaw - Living Room and Conquistador - with responsibility for operations, financial and commercial performance, Food & Beverage and team leadership.
- Managed budgeting, cost control, sales and profitability initiatives, KPI monitoring, supplier negotiations and long-term business client relationships.
- Participated in the launch and operational development of the Conquistador restaurant concept.
Banqueting Supervisor / Banqueting Waiter
Hyatt Regency Hotel ***
Green Bay, USA
06.1998 - 10.2005
- International hotel experience in the United States within Hyatt Hotels Corporation, working in the region's largest conference centre and operating to Hyatt brand standards.
- Progressed from 5 seasonal assignments as a Banqueting Waiter (1998-2002) to Banqueting Supervisor (2003-2005), coordinating conferences, banquets and special events, managing event teams and VIP service in cooperation with Food & Beverage, Conference and Sales departments.
- Hyatt Hotels Corporation
Education
Postgraduate Studies - Hotel Management
University College of Tourism and Ecology
Sucha Beskidzka / Cracow03.2017
HoReCa Management - undefined
Elgin College
Elgin near Chicago, USA06.2005
Master’s Degree - Sociology - Media & Social Communication
Civitas University
Warsaw10.2003
Skills
- Polish - native English - fluent Ukrainian - basic conversational Russian - basic conversational
- Advanced computer literacy; hotel and restaurant systems including Opera, Micros, Profitroom Suite, ProHott, ProRess, Izzy Hotel, Izzy Rest, Horeca Idea
- Extensive Food & Beverage, conference, banqueting and MICE experience supporting a broad understanding of total hotel operations
Additional Information
Category B driving licence; fully mobile and available to travel., Interests: hospitality, gastronomy, MICE, bartending, history, sport, travel and active leisure., Self-organised round-the-world journey.
Timeline
Hotel General Manager
Hotel Partner ***
07.2023 - Current
Managing Director
Hotel & Restaurant Consulting
01.2021 - 06.2023
Hotel General Manager
Hotel Aquarion ****
05.2020 - 10.2021
Hotel General Manager
Citi Hotel Falenty ***
08.2019 - 07.2020
Hotel General Manager
Qubus Hotel Legnica ****
10.2013 - 10.2019
Deputy Hotel General Manager
Qubus Hotel Kraków ****
03.2013 - 09.2013
Banqueting Manager
Sodexo Prestige Venues & Events
09.2012 - 02.2013
Restaurant & Banqueting Manager
Hotel Warszawianka Congress Centre ****
03.2009 - 08.2012
Restaurant General Manager
InterContinental Hotel *****
01.2008 - 02.2009
Restaurant Manager, Management Board Member
“Na Wozie” Company
01.2006 - 12.2007
Banqueting Supervisor / Banqueting Waiter
Hyatt Regency Hotel ***
06.1998 - 10.2005
Master’s Degree - Sociology - Media & Social Communication
Civitas University
HoReCa Management - undefined
Elgin College
Postgraduate Studies - Hotel Management
University College of Tourism and Ecology